Service Administrator

Location: Chesapeake, VA (Onsite)
Schedule: Monday–Friday | 7:30 AM – 4:30 PM
Experience

Required:

1–2 years

The Service Administrator serves as the first point of contact for customers, delivering high-quality customer service while supporting daily service and branch operations. This role requires strong organization, attention to detail, and communication skills, with a customer-first mindset.

• Greet customers professionally in person and over the phone
• Build positive relationships with customers and ensure a positive service experience
• Assess customer needs and gather accurate information
• Provide basic service or work order status updates, as requested
• Demonstrate professional phone etiquette

• Create basic work orders in designated systems
• Scan, upload, and maintain accurate service documentation
• Enter detailed and accurate notations
• Support daily service operations and administrative tasks

• Work closely with service technicians, service writers, and branch staff
• Communicate clearly to ensure customer needs are met
• Contribute to a respectful, team-oriented work environment

• Strong attention to detail
• Ability to multitask in a fast-paced environment
• Mechanical knowledge is a plus
• Strong phone etiquette

• 1–2 years of relevant experience
• Previous experience as a Service Writer or Service Technician is preferred
• Strong soft skills with the ability to work well in a team and treat customers with respect