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Customer Support Quality & Performance Coordinator
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-02-04
Listing for:
NetSpeed LLC
Full Time
position Listed on 2026-02-04
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, HelpDesk/Support, Client Relationship Manager
Job Description & How to Apply Below
A leading internet service provider is seeking a Performance Assurance Coordinator to support business processes of the customer support channels. This role involves evaluating employee interactions, facilitating training initiatives, and ensuring optimal performances for a superior customer experience. The position requires a proactive communicator and problem solver with two years of experience in the industry and an associate degree in business.
The annual salary range is $50,000 - $55,000.
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