Customer Service Specialist

Overview

ERGO NEXT's mission is to help entrepreneurs thrive. We’re building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.

We are looking for a bright, motivated and driven individual to join our team and help us accomplish our mission of combining insurance know-how, innovative technology and world-class customer service. As a Customer Service Specialist, you will ensure our customers receive a timely and quality customer experience while focusing on reviewing and accurately troubleshooting our customers needs and assisting in the management of their insurance policies.

This is a fast paced role on a highly collaborative team where individuals have the chance to contribute meaningfully to a rapidly growing business in an exciting industry.

• Issuing insurance certificates, processing policy changes, assisting in process improvement and supporting our “pay as you go” insurance program
• Collaborate daily with team members on our Client Launch, Account Life and Sales teams to achieve goals
• On an as needed basis, participate in various projects as we develop the best ways to scale for growth

• 2+ years working in customer service
• New York or Massachusetts Property & Casualty Insurance License (preferred)
• Detail orientation in everything you do: there is a lot of customer and policy information flying by you – having a keen eye here is essential
• Experience and comfort using a variety of software tools from Excel and G Suite, to policy management and accounting systems
• Excellent verbal and written communication skills to assist with customer needs, problem solve, answer questions, and leave a positive impression

• Bi-lingual or Multi-lingual
• Personal standard for excellence:
  Strong process orientation and interest in finding better ways to do things
• Fearlessness and adaptability in a fast-moving, ever changing environment and ability to work on multiple tasks at once

Note on Fraudulent Recruiting
Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain  or  Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website.

Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website, or you can contact your local law enforcement agency.

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible for our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.

US hourly range for this full-time position:

$20 - $26 USD

Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, disability, or other non-job-related characteristics. This policy applies to all terms and conditions of employment and complies with applicable laws.