Customer Care Representative

Overview

TEKsystems is hiring several Customer Service Representatives to work for a client in the Rochester, NY area. This opportunity will take place on-site
.

Reputable company, competitive pay, hybrid available if time goes on. The client is looking for candidates wishing to find a career path and offers a development roadmap through two years with opportunities to pursue several positions in this department and others.

• 1-2 years in a customer-facing position handling happy to irate customers
• 1 year of high-volume (60+) call center experience
• Must have examples of de-escalation situations they have handled and resolution

• Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services
• Responds efficiently and accurately to customers, explaining possible solutions, and ensuring customers feel supported and valued
• Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations as needed
• Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability
• Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of topics presented by customers
• Understands and strives to meet or exceed call center metrics while providing excellent, consistent customer service
• Engages with customers to assess needs and make sales recommendations for products or services that may better suit identified customer needs
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services; performs any other duties needed to help drive the company vision, fulfill the mission, and uphold core values

The first couple of weeks will be paid training on-site, with in-depth 1:1 training.

Fast-paced call center environment.
Monday-Friday 8am-5pm

$19/hr

If interested, please apply with your most up-to-date resume and a recruiter will reach out to you right away!

This is a Contract to Hire position based out of Rochester, NY
.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Rochester, NY.

This position is anticipated to close on Feb 4, 2026.

TEKsystems is an Allegis Group company. We are a partner in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. We accelerate business transformation for our customers and deliver value through strategy, design, execution and operations.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are a leading provider of business and technology services. We accelerate business transformation for our customers. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for scale, full-stack capabilities and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We are building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.