Customer Care Team Lead – Order-to-Cash
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-01-24
Listing for:
Roquette
Full Time
position Listed on 2026-01-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
A global leader in plant-based ingredients is seeking a Customer Care Team Manager located in Rochester, NY. This full-time role involves managing the Order To Cash process and ensuring efficient customer service. Responsibilities include supervising customer service representatives, driving process improvements, and collaborating closely with logistics. Candidates should have a degree in Supply Chain or Business Administration and at least 5 years of experience in customer service or Supply Chain B2B, with prior management experience preferred.
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