Customer Service and Planning Administrator

Customer Service and Planning Administrator

Join to apply for the Customer Service and Planning Administrator role at OGP – Optical Gaging Products

Rochester, NY, On-Site

Monday – Friday, 8:00am – 5:00pm

$19.00 – $24.00 per hour based on experience

• Customer Order Processing for orders due for shipping.
• Follow up on past due orders, orders not shipped, and missing parts.
• Manage assigned Planner code to execute parts orders, Job orders, lead time requests and follow up.
• Prioritize machine-down expedite requirements.
• Packaging of Depot Orders for International Shipment.
• Answering/Distributing Incoming Phone Calls – Providing Friendly Customer Service.
• QVS Asset Management.
• Coordinate Inbound and Outbound shipments of assets.
• Keep Database updated with asset locations, calibration cycle and inventory.
• Support customer service team as a backup with order entry and ticket processing.
• Comply with QVI warehouse/stockroom policies and procedures, with attention to assuring compliance to transactional requirements and inventory accuracy expectations.
• Develop and maintain documented work instructions related to this job function.
• Backup for other QVS administration functions as required.

• Business systems aptitude (ERP system, Doc. Mgmt. Sys., MS-Excel).
• Accuracy and Attention to details.
• Able to manage disruptions in daily workflow.
• Excellent Communication skills, both written and oral. Particularly skilled at building intercompany working relationships.
• High School Diploma or equivalent.
• 2–3 Years planning, order processing, or customer service experience.
• Excellent phone skills.

• Physically able to safely lift and carry up to 50lbs. Role includes frequent walking, lifting, and use of the stairs (Regular elevator and freight elevator available as needed).

• Competitive hourly pay.
• NYS Paid Sick Time.
• Access to on-site amenities (e.g., EV charging stations).

• 10 paid holidays annually.
• Over 3 weeks of PTO (vacation/sick/personal), with increases after 5 and 10 years.
• Robust health benefit offerings with QVI paying over 97% of the premium on the most affordable HDHP.
• Employer-Paid Short-Term and Long-Term Disability benefits.
• Life insurance benefits paid by QVI.
• Annual Retirement Profit Share of 5% of gross wages.
• Tuition reimbursement of up to $7,000 annually.
• Annual scholarships for dependents of employees.
• Referral bonuses of $1,500 when employees help us spread the word and hire great talent.
• Annual discretionary bonuses for employees not on a commission plan.