Emergency Response Dispatcher Afternoon, Overnight Shifts

Emergency Response Dispatcher - Day, Afternoon, Overnight Shifts

Join to apply for the Emergency Response Dispatcher - Day, Afternoon, Overnight Shifts role at Doyle Security Systems, Inc.

Location:

On-site in Rochester, NY | Full-Time | $1,000 Sign-On Bonus

* Regular weekend and holiday availability required.*

Day Shift (A): 8-hour shift between 6:00 AM – 6:00 PM
Afternoon Shift (B): 8-hour shift between 1:00 PM – 11:30 PM
Overnight Shift (B): 8-hour shift between 10:00 PM – 8:00 AM

Emergency Response Dispatchers are the front line of our monitoring center, responding quickly and accurately to alarm events and customer needs. You’ll handle a variety of critical communications, coordinate emergency responses, and provide top‑tier customer service. This position requires strong communication skills, the ability to stay calm under pressure, and a passion for helping others.

• Monitor and respond to alarm and trouble signals using established protocols
• Document all responses and activity in our alarm monitoring software
• Initiate outbound calls to customers and dispatch emergency services (police/fire/medical) as needed
• Answer incoming calls, assist with inquiries, and route calls to appropriate departments
• Deliver exceptional customer service with professionalism and empathy
• Identify and resolve day‑to‑day issues quickly and effectively
• Maintain a high standard of accuracy, attention to detail, and confidentiality
• Perform other duties as assigned

• Strong attendance and punctuality record
• Proficiency with basic computer functions, including Microsoft Windows and Office
• Ability to type at least 35 WPM with strong attention to detail
• Excellent verbal and written communication skills
• Customer service experience (1 year preferred); call center or dispatch experience a plus
• Ability to multitask, stay organized, and work efficiently in a fast‑paced environment
• Willingness to work independently and collaboratively
• Flexible availability, including weekends and holidays

• $1,000 sign‑on bonus
• Paid time off & company holidays
• Bonus pay
• Medical, Dental, & Vision Insurance
• Health Savings Account (HSA) & Dependent Care FSA options
• Parental leave
• 401(k) with company match
• Life insurance
• Tuition reimbursement for continuing education and certifications
• Employee discount & referral bonus
• Recognition & advancement opportunities
• Employee assistance program
• Various peer and company recognition programs

Doyle has been family owned and operated for more than 100 years and that kind of longevity wouldn’t be possible without One Doyle Team. We are experts in our solutions and share our expertise with a smile.

Our purpose at Doyle is to make a difference in our community. We save lives and property and we believe that good people look out for one another. We want to be the security company that does more than any other to help people feel safe and secure.

We are dedicated to providing the highest level of customer service available.