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Luxury Guest Service Agent – Forbes 5-Star Service
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-01-11
Listing for:
Hilton Worldwide, Inc.
Full Time
position Listed on 2026-01-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, English Customer Service
Job Description & How to Apply Below
A leading hotel chain in Rochester, NY, is looking for a Guest Service Agent to deliver luxurious service and enhance guest experiences. The ideal candidate will warmly greet guests, handle check-in and check-out processes while anticipating guest needs and providing personalized assistance. Responsibilities include managing guest inquiries, utilizing upselling techniques, and ensuring guest satisfaction. Candidates should possess exceptional interpersonal skills and be comfortable working flexible hours, including nights, weekends, and holidays.
Comprehensive benefits and career growth opportunities are offered.
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