Client Relations Specialist

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The Contract Manufacturing Client Relations Specialist develops, maintains, and reports on business relationships while acting as a liaison and point of contact between Contract Manufacturing and the departments within the FUSA operating groups. This role onboards new customers and/or new products while ensuring appropriate execution, project management, and communication amongst cross‑functional teams and oversees and supports day‑to‑day forecasting, scheduling, and ordering actions/communication.

Rochester, NY

$80,000.00/yr - $90,000.00/yr

• Associate

• Full-time

• Manufacturing, Customer Service, and Other

• Food and Beverage Manufacturing, Beverage Manufacturing, and Manufacturing

• Work with production, scheduling, packaging, purchasing and brewing to integrate contract production within operational plans.
• Assist in contract negotiations, contract pricing, annual volume planning, and preparation of documentation.
• Support financial and volume reconciliations and develop performance improvement strategies based on findings.
• Own the process of partnership scorecards and business reviews.
• Oversee and support the set up and approval of the new packaging graphics for contract customers' new SKUs, ensuring no interruptions to the operational plans.
• Design and implement tools and techniques for streamlined project management.
• Work with the Operations and Finance group to charge back our customers as needed for costs they are liable for (plate charges, obsolete inventory, etc.).
• Problem‑solve production, packaging or scheduling issues with both the operations group and contract partner to address and resolve day‑to‑day problems.
• Coordinate shipment of product samples and other packaging materials to current and new customers.
• Work with our operations and QA/QC teams to respond to and resolve customer complaints.
• Organize/host partnership visits, including meeting agendas and documentation.
• Attend trade shows and conferences to expand industry knowledge and build relationships.
• Track and effectively present on key functional metrics.
• Ensure effective 360‑degree communication and cross‑functional support for day‑to‑day issue management.
• Ensure all activities are compliant with department and company policies.

• Bachelor’s degree or equivalent experience; degree in Business, Supply Chain, Marketing or Project Management preferred.
• 5+ years manufacturing or supply chain experience.

• Generous benefits with options to fit your life (first‑time enrollee, dependent).
• Blue 4U discount.
• Retirement options with employer contribution.
• 10 paid holidays per year.
• Flexible schedule.
• Generous paid time off.
• Technology reimbursement options.
• Culture of pride and community involvement.
• and of course, a competitive pay package.

In the spirit of pay transparency, the base salary range for this position is $69,600 - $104,400 per year, not including benefits or potential bonuses. Hiring at the maximum of the range would not be typical in order to enable future & continued salary growth.

Drug Testing Statement:
After a conditional offer of employment, a covered employer may require a job applicant to submit a drug test.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetics, national origin, disability or status as a protected veteran.

The Company participates in E-Verify. Please see the federal government notice on E-Verify here.

• Medical insurance
• Vision insurance
• 401(k)