Research Insights Consultant I​/II

Job Description

This role conducts primary market research projects and provides consulting services that are aligned with the Corporate Strategy and that will help improve the performance of the Health Plan and its affiliates. The Consultant possesses the technical skills and abilities to help establish Research Insights team as a research Center of Excellence for the Lifetime Health Care organization. The incumbent conducts primary market research, monitors trends, and brings forward opportunities and insights found in the data to the applicable audiences.

This position serves Executive and Operating Management corporately to provide objective research expertise on tactical and strategic issues/initiatives.

• Conducts primary and/or secondary market research for the Corporation, including developing simple surveys, data analysis, and reporting. Keeps abreast of latest advancements in primary research tools, techniques, and corporate protocols to best meet the business requirements of the Corporation.
• In collaboration with team members, develops recommendations to improve operational efficiencies and the customer experience.
• Prepares, develops, analyzes, and delivers reports in an accurate and timely manner that ‘tell the story’ including but not limited to stakeholder satisfaction and loyalty to find potential opportunities to improve the customer experience.
• Provides input into developing action plans, additional research needs, and other support needed to continually improve upon the customer experience.
• Manages, organizes, and prioritizes tasks for multiple projects with competing deadlines to successful completion. Adheres to timelines as set forth by project leads; prepares status reports as needed through project completion.
• Builds collaborative relationships across functional teams and other analytic teams in the organization.
• Keeps abreast of developments germane to the Corporation by perusing publications, attending workshops/seminars and, as necessary, independent study.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

• Independently manages market research projects including setting and adhering to timelines and completing the full scope of the engagement.
• Serves as a cross‑functional corporate consultant using a data driven approach (tying operational metrics and stakeholder feedback) to provide recommendations to improve operational efficiencies and improve the customer experience. Independently seeks to understand the business/programs and partners at the Health Plan to better understand the business requirements (the ‘why’) of the request and applies both knowledge of the business and analytic skills to proactively fulfill request.
  
  Proactively prepares status reports and engages clients throughout a project.
• Devises strategy for producing deliverables, selecting and utilizing the most appropriate analytic tool(s), as well as begin to build process efficiencies.
• Consults with senior management to identify additional research needs (e.g., deeper dives) to further understand and continually improve upon the customer experience. Provides the organization with a complete and accurate assessment of stakeholder satisfaction and loyalty levels, how those compare with industry trends, and recommends actions to improve stakeholder experiences.
• Participates and represents as a subject matter expert in cross‑functional team meetings or with business partner leads or other departments as needed.
• Serves as a member of corporate task forces and committees. Communicates decisions made to other members of the department and affected areas.
• Assists in training and mentoring fellow consultants as directed by management.