Clerk II​/Bilingual

Overview

This is clerical work involving the independent performance of higher level clerical tasks which may include contact with the public or handling of funds. Assignments given to employees in this class involve little or no typing. The work is performed in accordance with general instructions regarding objectives, policies and procedures. The work is not subject to detailed or immediate review and is usually in its completed form.

Employees of this class may exercise supervision or guidance over a small number of clerks and may train a small number of clerks in the procedures used for that section. General supervision is received from a higher level employee who is available to handle more difficult or technical problems. Clerk II/Bilingual differs from Clerk II in the necessity to speak and understand Spanish.

Performs related work as required.

CITY RESIDENCY WILL BE REQUIRED WITHIN ONE YEAR OF HIRE.

• Enters information onto standard forms such as payroll or production records, authorizations and certifications;
• Maintains files, written documents or financial records;
• Compiles summaries and reports;
• Enters data into a personal computer;
• Prepares and maintains written communications such as memos, reports, and related tables, listings and charts that require familiarity with section procedures and policies;
• Prepares and maintains alphabetical and numerical files;
• Searches files, records and references for information;
• Prepares written documents, certifications, authorizations, and forms;
• Obtains and gives out information by telephone, correspondence, or in person;
• Provides routine and complex information in English or Spanish over the telephone and in person to individuals;
• May supervise, guide, or train subordinates in the performance of their duties;
• May compute interest, taxes and price extensions.

High School diploma or Equivalent,
PLUS

I. Associate’s degree in business management, secretarial science, office technology, or closely related field,
AND one (1) year of full-time clerical experience (or its part-time equivalent);

II. Three (3) years of full-time clerical experience (or its part-time equivalent).