Smart Buildings Service Coordinator

SCM-Procurement / Supply Chain Logistics

Profesional Junior

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first.

Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

Our Service Coordinators coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out. As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule resources to support standard service agreements
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

Basic Qualifications:

• Proven experience in service coordination, scheduling, or operations support within a customer-focused environment.
• Strong organizational and prioritization skills with the ability to manage multiple service requests and resources simultaneously.
• Excellent communication skills (verbal and written) to serve as the primary point of contact for customers and internal teams - verbal and written communication skills in English
• Proficiency in using service management platforms or similar systems for work order processing, scheduling, and tracking parts/subcontractors.
• Ability to make decisions under pressure regarding resource allocation, urgency, and contractual obligations.
• High school diploma or state-recognized GED
• Must be able to demonstrate :
• Organizational and interpersonal skills
• The ability to read and understand customer service contracts
• Experience with Microsoft Office and business software systems (e.g., SAP)
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Associate degree
• Experience dispatching/scheduling field personnel/technicians
• Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here:

The pay range for this position is $34,986 - $59,976 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities,…