Department Manager

Petco Operations Leader - Merchandise

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, build an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category‑defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.

The Operations Leader - Merchandise is responsible for operational execution within the Pet Care Center, through the lens of Petco's vision of "Healthier Pets. Happier People. Better World." The leader promotes and ensures efficient and effective merchandising and inventory management operations. They ensure all merchandise is accurately received, priced, stocked and the backroom is maintained per Petco operational standards. They support training, development, scheduling and a high‑performing team that delivers top‑line sales growth, manages shrink and manages all aspects of the Pet Care Center business in accordance with Petco operational standards and safety procedures.

• Utilize business acumen to measure, analyze and diagnose business trends and to implement business improvement plans.
• Support Inventory Management training and coaching for Shrink, Cycle Counts, Receiving and RTV/Recall.
• Support Merchandising Management training for Brand Standards, Pricing, Planogram Accuracy, Door to Floor and Ad Set.
• Process register transactions to create a great guest experience.
• Be proficient within the selling model and support guest interactions.
• Support Omni Channel training for BOPUS, Ship‑from‑store, Curbside, Endless Aisle, and overall Guest Experience.
• Ensure animal health, proper handling and welfare per policies and procedures.
• Adhere to safety procedures, maintain clean, safe and healthy environment and follow Veterinary Protocol for sick animals.
• Keep backroom and equipment organized per Operating Standards of Excellence.
• Perform routine housekeeping tasks to meet OSE standards.
• Train partners on receiving, processing and stocking procedures, WMR and food rotation practices per Petco standards.
• Comply with all company policies and procedures, including shrink minimization.
• Manage Return to Vendor and Hazardous Waste processing per Petco policy.
• Ensure store opening and closing per policies and procedures.
• Leaders provide guest experience support, training, communication and maintenance of company initiatives, programs, legal compliance and promotions.
• Train, coach and develop partners in partnership with the sales team.
• Promote a positive leadership culture of teamwork, inclusion and collaboration.
• Display and champion Petco Leadership Expectations.

• Model Inspiring Leadership – Model leadership and selling behaviors, maintain a positive business climate, serve as an advocate for change and growth.
• Promote Safety – Observe and implement Petco policies, procedures and safety standards; keep safety the #1 priority.
• Foster a Collaborative Culture – Encourage partners to seek ideas that improve efficiency, guest engagement and company image; value teamwork.
• Prioritize Talent Development – Build a strong talent bench, provide developmental programs and leadership opportunities.
• Engage and Be Present – Represent Petco’s brand and culture, lead the team to high standards in a fun working environment.

• High school diploma or equivalent required, some college level business/management courses preferred.
• 1+ years of management experience or equivalent; 2+ years preferred.
• Valid driver’s license.
• Proficiency in Outlook, Word, Excel, PowerPoint and other applications.
• Strong business…