Security & Guest Services Supervisor

POSITION

Security & Guest Services Supervisor

Security & Guest Services

Security Manager

Exempt, Salaried

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

The Security & Guest Services Supervisor supports the Security Manager by overseeing daily security and Guest Relations operations, primarily during evenings and events. Serving as the on-duty Security Event Lead, this role supervises Security Officers and Guest Services staff, ensuring compliance with departmental policies and maintaining high operational standards. The supervisor assists with hiring, training, scheduling, payroll, performance management, and documentation, including incident reporting and weekly audits.

Additional responsibilities include coordinating event security coverage, conducting patrols and safety inspections, managing equipment and supply readiness, de-escalating incidents, and fostering a safe, professional, and welcoming environment aligned with Mayo Civic Center’s guest service standards.

• Oversee daily operations of the Guest Relations Desk and building security functions, with primary focus on evening and event coverage.
• Serve as the on-duty Security Event Lead, supervising Security Officers and Guest Services staff during events.
• Assist with recruitment, hiring, training, scheduling, payroll, and overall staff supervision.
• Ensure Security Guards consistently follow department and company policies and procedures as established by the Security Manager and Director of Events & Production.
• Monitor officer performance and daily responsibilities to ensure operational standards are met.
• Hold team members accountable for policy violations or performance deficiencies; administer corrective and disciplinary action when necessary.
• Create and review detailed incident and accident reports for all occurrences on property.
• Create or review detailed reports of all incidents/accidents that occur on company property.
• Conduct weekly audits of security documentation to ensure accuracy, organization, and proper record retention.
• Ensure all documents are neatly and accurately filed for future reference.
• Assist in developing and managing monthly shift schedules for security guards and guest service team members, ensuring appropriate staffing coverage to meet operational and event needs, while also overseeing weekly inventory of security supplies and conducting daily inspections of equipment to maintain readiness and functionality.
• Conduct routine interior and exterior patrols, oversee security during event load-in and load-out for concerts, sporting events, and other large-scale gatherings, and perform regular inspections and audits to proactively identify safety concerns while ensuring departmental standards and venue protocols are consistently upheld.
• Maintain professional interaction with guests, clients, venue management, and team members.
• De-escalate and resolve incidents involving guests or staff in violation of venue or corporate policies.
• Support a safe, secure, and welcoming environment that aligns with the Mayo Civic Center’s guest service standards.
• Perform additional duties as assigned by the…