Retail Sales Associate

Overview

Pet Smart’s Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. This role also shares responsibility for store cleanliness and maintenance, pet safety standards, and the direct care of pets within our store.

• Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register and online.
• Greet pet parents and answer their questions throughout the store.
• Prepare online orders for pick-up in store and ensure a smooth, positive pick-up experience.
• Responsible for the pet healthcare of store-owned pets, including feeding, watering and cleaning all pet habitats (bird, reptile, small animal, cricket, and fish aquariums).
• Maintain total store cleanliness standards.
• Support the store with weekly price changes and monthly promotional pricing.
• Stage and sort new products to match sales floor planners.
• Face, fill, and recover products to meet sales floor standards.
• Recommend, inform, and sell merchandise, services and live pets.
• Administer store-owned pet medications as directed by a veterinarian.
• Promote special events such as adoption weekends, Treats enrollment, charity events, etc.
• Ensure a safe environment for our associates, pets, and pet parents.
• Take immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Assist and work in various areas throughout the store (including services) as required. Other duties may be assigned.
• Participate in our culture of Belonging and Recognition.
• Follow all Company Policies and Procedures.

• Strong written and verbal communication skills.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Ability to react under pressure and maintain composure.

• Associate may need to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Must be able to reach with hands and arms, stoop, kneel, crouch, talk and hear. Specific vision abilities include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Some tasks may be performed in a wet environment with pet hair. Noise level is moderate, with possible higher levels when near live animals.
• Exposure to live animals and their handling is common.

Salary and benefits information is provided during the hiring process. The position is hourly and eligible for benefits, as described at

Pet Smart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over the age of 18 (except where required by local or state law). In certain locations, fair chance ordinances apply and will be considered as required by law.

• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Retail