Supervisor - Health Unit Coordinator

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:
  Multiple plan options.
• Dental:
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

Supervises operations for a health unit coordinator team within a department/division/section/unit in alignment with the institutional mission, vision, and objectives. Serves as a key member of the department/division/section/unit leadership team with a primary focus on planning and implementation of policies, procedures, and processes that facilitate efficient practices in compliance with applicable rules, regulations, and accrediting standards. Able to confidently interact with leadership at various levels in a professional manner.

Identifies and analyzes operational/practice improvement opportunities, develops ideas for improvements, and implements changes. Routinely spends approximately half of time leading and/or facilitating department/division/section/unit projects including analysis, problem solving, collaboration, and implementation; may also participate on institutional projects. Responsible for the supervision, coordination, adherence of institutional and departmental policies, procedures, processes, guidelines, best practices, and quality and service expectations; and overall performance of administrative support team.

Provides daily leadership, task direction, orientation, education, mentoring, and operational problem solving to staff. Accountable for appropriate staffing to meet the needs of the department/division/section/unit and regulates and adjusts staffing levels in accordance with fluctuating workload and department/division/section/unit priorities. Performs duties independently, uses judgment in handling a variety of supervisory issues, and can effectively use resources to solve problems. Prepares and presents a wide variety of information using multiple communication platforms.

Takes initiative and is self-directed. Strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; adaptability; confidentiality; and professionalism are important components of the role. The manager Supervisor-health unit coordinator may be required to work a portion of their FTE in the health unit coordinator role.

Position requires a high school diploma and five years relevant work experience, or an associate with three years of relevant work experience. A bachelors degree is preferred. Requires strong verbal and written communication skills and ability to work collaboratively with multiple disciplines. Demonstrated skills in change management, team building, conflict management, process improvement, human relations, coaching, and mentoring.

Possess high-level skills in interpersonal relations, customer service, professionalism, and organization, along with the ability to prioritize, frequently and quickly shift tasks, and adapt to a rapidly changing environment. Demonstrate effective and appropriate decision-making, judgment, and confidentiality, attention to detail, and follow-through. Prefer experience in project management and continuous process improvement and work-related experience.

Internal applicants should attach their three most recent performance appraisals.

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