Customer Service Representative

Customer Service Representative - State Farm Agent Team Member (Must Obtain Insurance License)
Location: Rochester, MN
Job Type: Full-Time
Compensation: Hourly Pay (Based on Experience) + Individual & Team Bonuses

Launch Your Insurance Career with Us! Are you a customer service professional looking for a meaningful career with growth potential? A successful State Farm Agent is seeking a motivated and personable individual to join their winning team as a Customer Service Representative . You don't need insurance experience-just a passion for helping others and a desire to grow in a professional setting.

As part of our team, you'll gain valuable experience, on-the-job training, and support to obtain your insurance licenses . We'll invest in you so you can build a lasting and rewarding career in the insurance industry.

What You'll Do:

• Build strong customer relationships through friendly, professional communication.
• Assist with insurance policy changes, billing questions, claims processing, and coverage explanations
• Educate customers on insurance options through needs-based conversations
• Deliver exceptional service in every interaction
• Maintain accurate records and follow up with customers as needed

What You'll Get:

Competitive hourly pay (commensurate with experience)

Individual performance bonuses and team-based incentives

Paid time off / vacation

Monthly contributions to a Roth IRA

Career growth opportunities within our agency

Support and reimbursement for obtaining all required insurance licenses

A fun, fast-paced, and positive team environment What We're Looking For:

• Strong communication skills (written and verbal)
• Customer-focused with a desire to help people
• Organized, detail-oriented, and dependable
• Proactive problem-solver who thrives in a team setting
• Eager to learn and grow in a professional environment
• Ability to multitask and manage time effectively
• Must be able to obtain Property & Casualty and Life & Health insurance licenses (we'll help you get there!)
• No insurance experience? No problem. If you bring the right attitude and drive, we'll provide the training, support, and guidance you need to succeed.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees.