IT Systems Engineer

Job Description

The Technology Resilience Systems Engineer plays a critical role in strengthening Mayo Clinic's technology continuity, disaster recovery, and cyber resilience capabilities. Reporting to Technology Resilience leadership, this position supports resilience planning, recovery testing planning and execution, and continuous improvement to ensure alignment with enterprise risk strategies and organizational goals.

Key responsibilities:

Assist in the development, documentation, maintenance, and improvement of technology recovery plans and associated processes.
Participate in planning, design, and implementation of secure solutions to align with enterprise recovery objectives.
Participate in recovery testing, validation exercises, and after-action reviews to ensure recovery procedures are accurate and effective.
Maintain a working knowledge of recovery automation, cloud and on-premises technologies, infrastructure, and cybersecurity.
Produce documentation, reporting, dashboards, and lessons learned to support program maturity and leadership visibility.
Collaborate with risk management, information security, infrastructure teams, and senior IT leaders to ensure seamless recovery operations.
Recommend and implement process improvements to enhance workflow, governance, and cross-functional coordination.
Work independently to deliver established objectives while supporting broader team and leadership priorities.

Under general supervision and guidance, the IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites.
Actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. Interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Expected to contribute to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, plus the configuration and support of hardware systems across Mayo Clinic Produce and maintain documentation such as systems requirements, designs, resource inventories and plans as requested by the work unit leadership.

Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones.
Develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously.

This is a hybrid position. Most work will be performed remotely but at times incumbent will be required to work on campus. Therefore, incumbent must live within a reasonable driving distance of a Mayo Clinic campus.

Qualifications

A Bachelor's degree and training/experience in IT technology; OR an Associate degree plus 3 years of demonstrated technical experience. A high school diploma and 5 years of demonstrated IT technical experience at a large, complex organization like Mayo may be considered in lieu of the degree. Experience working in healthcare technology. Bachelor's degree in computer science, information systems, engineering or related field;
Master's degree in a relevant technical discipline helpful. MCSE, CCNA, or other IT related certifications. Qualified candidates should have knowledge of system design principles, software development methodologies, project management methodologies, and some computer programming and/or system support experience. Exposure to managing both custom developed and vendor-supplied applications helpful. Advanced knowledge of multiple operating systems, including configuration, internals, and maintenance processes.

A working knowledge of the following is preferred:
Client/Server application architecture, Clustering, VB and scripting tools; MS SQL Server, Oracle, My SQL, DB2 or Sybase;
Web Architecture including HTML, JavaScript, Active Server Pages (ASP), PHP;
Network topologies and protocols e.g. IEEE 802.3, 802.11a/b/g, 802.1x, TCP/IP; SAN, NAS, virtualized storage environments. Proficient verbal and written communication skills using English. Experience in system hardware design, ordering, configuration, testing and implementation of large projects.

Preferred qualifications:

Professional certifications (CBCP, CCRP, CHPCP, CISM, CISSP, HCISPP, PMP, MSCE, AWS CCP, Azure Solutions Architect, Google CDL).
Experience supporting enterprise resilience programs or large-scale IT environments.
Experience facilitating cross-functional workshops and structured intake/governance processes.
Significant experience with risk management frameworks, cyber resilience strategies, and regulatory compliance environments (e.g., NIST, HITRUST, ISO).
Experience developing dashboards, metrics, and reporting for executive audiences.
Demonstrated leadership initiative, including coordinating efforts across…