Security Behavior Specialist

Overview

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. We are committed to putting the needs of the patient first and supporting our employees with competitive compensation and comprehensive benefits, ongoing education, and opportunities for advancement to help you build a long, successful career with Mayo Clinic.

• Medical:
  Multiple plan options.
• Dental:
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

This position will be tasked with patrolling the hospital, building relationships with nursing units, completing reports, and interviewing victims of workplace violence incidents. The role includes developing patient violence risk assessments, evaluating and following up on workplace violence incidents, enhancing safety for patients through direct monitoring/individual assignment, and responding to patients in crisis as part of a Behavioral Emergency Response Team / Workplace Violence Response Team.

It requires constant and alert observation for each assigned patient, using behavioral management techniques to prevent harm to self, harm to others, harm from others, and flight risk.

The Security Behavior Specialist demonstrates professionalism, effective communication and listening skills, empathy, and the ability to interact with patients, visitors, family members, staff and others. The role includes establishing professional boundaries, maintaining a courteous and helpful demeanor while observing patients, and monitoring activity to alert patient care staff to physical and emotional changes, escalations in behavior, and other at-risk behaviors. It primarily works in patient care departments and communicates with patient care colleagues to alert them to patient care needs.

Other responsibilities include remaining calm during stressful situations, effectively de-escalating conflicts (via AVADE, Verbal Judo, and SIRA training). The role may have view-only access to the electronic medical record to support verifying information. You may be required to work varied hours, including days, evenings, weekends, holidays, and rotating days off.

HS/GED with 3 years of experience in behavioral health, social work, healthcare security or related field. Bachelor’s degree preferred. Advanced professional and culturally astute communication skills. Interpersonal skills to interact effectively with personnel, patients and visitors, including the ability to confidently manage conflict and high-pressure situations while building credibility and rapport. Ability to pass training in AVADE, Verbal Judo, Crisis Intervention Training, Trauma-Informed Care, and SIRA training.

Some background in customer service and behavioral health management preferred. Must complete or have completed a 4-month stretch assignment with Global Security Operations or participation on a formal Global Security Project within 6 months of hire.

Nonexempt

$28.80 - $38.89 per hour;
Education, experience and tenure may be considered along with internal equity when job offers are extended.

Yes

Full Time

80

12-hour day and night positions available

Every other

No

Just as our reputation has spread beyond our Minnesota roots, our locations include three major campuses in Phoenix/Scottsdale, Arizona;
Jacksonville, Florida;
Rochester, Minnesota;
Mayo Clinic Health System campuses throughout the Midwest; and international locations. Each Mayo Clinic location offers a unique environment where employees can thrive in both work and personal life.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E-Verify and may provide information from each new employee’s Form I-9 to verify work authorization.

Lynnette Fleshman