Disabilities Services Program Manager

The Program Manage
r is responsible for supervising the daily operations and all related activities of assigned disability services programs. This position develops and utilizes systems to ensure persons with disabilities (referred to as “individuals” for the remainder of this document) progress on an individualized program on achieving personal goals of living as independently and safely as possible. This position directs Direct Support Professionals in assisting, supporting, and teaching independent living skills to individuals with developmental disabilities.

• Model the agency’s mission, vision, and values in all interactions.
• Support the Direct Support Professionals, review staff assignments, coordinate individuals’ activities, and coordinate with the support team to assist in resolving work-related issues.
• Work with Development Director and Events Coordinator to promote marketing and support of agency events and mission. Support individual’s participation in agency-wide fundraising and promotional activities.
• Work cooperatively with the Training Coordinator to ensure compliance with required training hours and topics for Direct Support Professionals.
• Attend and participate in in-service training as required.

• Participate in the recruitment and hiring processes and disciplinary and termination processes as outlined in agency policies and procedures.
• Supervise Direct Support Professionals in all aspects of their job performance including coaching, conducting performance reviews, monitoring the completion of their responsibilities, and assisting them in resolving programming and interpersonal issues.
• Instruct, mentor, and assist staff in coaching individuals in their daily living activities with a goal of enabling them to live as independently as possible in the community.
• Ensure staff competency requirements are met, including for staff orientation and training.
• Ensure policies, procedures, and safety guidelines for the program is adhered to and understood by Direct Support Professionals.
• Take a lead role in planning, scheduling, and facilitating meetings.
• Promote person-centered thinking and planning in all aspects of the Direct Support Professional’s actions and decision making.
• Provide direct care, maintain on-call duties, and trouble-shoot coverage needs as they arise.

• Fulfill the requirements of the Designated Coordinator as defined by the state licensing standards.
• Design, implement, and monitor programs to meet individual’s person-centered planning goals.
• Maintain a current understanding of licensing requirements to exceed compliance.
  
  Demonstrate and support agency focus of person-centered supports.
• Work with support teams in the development of individual goals and the coordinated service and support plan addendum to meet individual’s person-centered outcomes.
• Support individuals to communicate their person-centered goals in ways that are meaningful to the individual, promoting self-determination.
• Monitor individual’s program plans and progress notes and observe individual and group training sessions for quality assurance purposes and identify Direct Support Professionals development needs.
• Monitor individual’s funds to ensure appropriate and responsible use as requested by the support team.
• Serve as front-line advocate for individual’s interests, needs, and community engagement.
• Communicate with providers such as school, work, or day program to resolve issues in a timely manner.
• Attend individual’s appointments, as requested. Work collaboratively with the support team to meet the health and safety needs of individuals.
• Participate in the investigation of Accident/Incident, Vulnerable Adults, Abuse, and Neglect issues and take appropriate actions following procedures set forth by the agency.
• Assess the results of satisfaction surveys to develop, document, and implement the program’s ongoing program improvement activities.
• Assure compliance with any state required quality improvement projects.
• Foster the ability to live independently, while assisting individuals and staff with household tasks such as cooking, cleaning, finances,…