Desk Operations Specialist - Radiology

Overview

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

• Medical:
  Multiple plan options.
• Dental:
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

The desk operations specialist (DOS) facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. This role allows care providers to focus on patient care by coordinating details of patient visits, which can include coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, and managing the flow of patient materials.

It also involves obtaining or verifying patient demographics, medical insurance information, advising patients of scheduling delays or changes, and serving as a direct contact and resource to the patient. Other duties include preparing orders and scheduling screening tests following practice guidelines, measuring and documenting patient vitals per practice guidelines, scheduling and rescheduling tests/consults from various venues of communication, and performing related administrative duties such as processing ABN forms and insurance verification.

The DOS may assist with facilitation of patient visits, including restroom and/or clothing change assistance, placement of apparatus on the patient prior to exam and IV removal, and may assist the proceduralist during a procedure. The role requires navigating multiple electronic applications and devices, including iPad/tablets, Text Reminder Notifications, and assisting patients in using kiosks. This role may also support access and navigation activities, including greeting patients and visitors, verifying appointments and/or visitor status in the EHR, and following designated screening scripts and process flows.

The DOS in access and navigation is responsible for understanding and enforcing entrance utilization and related policies (e.g., masking, badging) and engaging security, nursing and other multidisciplinary team members as needed. The DOS may also be responsible for ensuring policy enforcement and monitoring patient and visitor flow within the building. Effective communication, excellent customer service, and conflict de-escalation skills are required.

The DOS must be able to push/pull up to 75 pounds on occasion.

Note: This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs.

High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/service industry; OR Associate’s Degree. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment. Associate's Degree and coursework in a…