Service Appointment Coordinator; BDC

Service Appointment Coordinator (BDC) Rochester, MN Join the Tom Kadlec Honda Team as a Service Appointment Coordinator (BDC)!

For decades,
Tom Kadlec Honda has proudly served the Rochester community. We’re more than just a dealership — we exist to help our family, friends and community enjoy life at every stage. Now, we’re looking for an energetic, customer-focused Service Appointment Coordinator (BDC) to join our growing team!

If you’re motivated, love connecting with people, and want a career that grows with you, this is your chance to shine. Step into your future with Tom Kadlec Honda
, operating from our state‑of‑the‑art dealership
!

Pay: $20.00/hour

At Tom Kadlec Honda, you’re not just an employee — you’re part of a team that invests in YOU.

• 401(k) with Company Match – Traditional & Roth options
• Generous Paid Time Off – Enjoy vacation days, sick leave, and work‑life balance
• Comprehensive Insurance Coverage – Including medical, dental, and vision plans
• Employer‑Paid Life Insurance – Protection for you and peace of mind for your loved ones
• Short‑Term & Long‑Term Disability Coverage – We’ve got your back when life throws a curveball
• Critical Illness & Accident Insurance – Additional protection when you need it most
• Flexible Spending (FSA) & Health Savings Accounts (HSA) – Tax‑advantaged ways to manage health costs
• 24/7 Employee Assistance Program – Confidential support for life’s challenges (up to 10 sessions per year)
• Employee Discounts – Save on vehicles, service, and parts
• Financial Planning Resources
• Supportive, Experienced Management – Work with professionals who care about your success
• Positive Team Culture – Clean, friendly, and collaborative work environment
• Paid, Hands‑On Training – Learn and grow with industry‑leading training and support
• Competitive Pay Plan – Earn what you’re worth with a strong, performance‑based pay structure
• Opportunities to Advance – A place to build your career and grow with us
• Closed on Sundays – Dedicated time off for rest and family

As a Business Development Coordinator, you’ll be the friendly voice and trusted connection for our service customers:

• Handle inbound calls & make outbound appointment reminders
• Reach out for service needs (recalls, recommended services, special orders, declined work, etc.)
• Respond to service leads by phone, text, and email
• Connect with customers, identify their needs & build trust
• Update and manage the ServiceCRM
• Book and reschedule service appointments in line with manufacturer guidelines
  
  Help customers by directing them to the right person or department
• Stay sharp with training & industry knowledge
• Add value, share successes, and grow as part of a winning team

We’re seeking a go‑getter who thrives in a fast‑paced, team environment:

• Strong communication & customer service skills (a must!)
• Goal‑oriented, self‑motivated, and adaptable
• Ability to multitask and stay organized
• Prior BDC, call center, sales, or customer service experience preferred
• Eager to learn, grow, and contribute to a positive team culture

If you’re ready to bring your energy, customer‑first mindset, and drive for success — we want to meet you!

Apply today and take the next step in your career with Tom Kadlec Honda
.