Account Collections Specialist

Salary: $29.40 Hourly
Location : Rochester MN 55906, MN
Job Type: Limited Term - FT
Job Number:
Department: Rochester Public Utilities
Opening Date: 01/27/2026

POSITION DESCRIPTION
Account Collections Specialist

Rochester Public Utilities
Limited Term Appointment:

This is a limited-term position anticipated for up to 7 months, and is contingent upon the availability of allocated funds, as well as favorable performance by the incumbent. When the need for additional staff ends, the position will be eliminated unless RPU chooses ongoing continuation.
RPU, a division of the City of Rochester, MN, is the largest municipal utility in the State of Minnesota. RPU serves over 57,000 electric customers and 42,000 water customers in a 60 square mile service area and has revenues nearing $161 million annually.

Vision- "We Will Set the Standard for Service"
Our vision is based on six core values which are Safety, Integrity, Service, Stewardship, Accountability, and Skill.

Nature of Work
The Account Collections Specialist processes the collection functions associated with customer accounts. The position applies the rules to be used for setting up payment arrangements and assists with the management of the third-party collection process with outside agencies. This position reports to the Accounting Supervisor.

2025 Starting Rate of Pay
$29.40 per hour
To have your application considered for the first round of interviews, please apply by Wednesday, February 11, 2026, at 11:59 PM CST.
Applications will be accepted until the position is filled.

DUTIES AND RESPONSIBILITIES

The work below is representative of the scope of work performed within this job classification. Individual job duties will vary based on work assignment or location.


* Maintain and evaluate customer accounts that are in the collection process.

• Monitor customer accounts for payment delinquencies.
• Process work orders for service disconnection
• Work with customers and third parties to provide, establish and maintain customer payment arrangements.
• Determine and transfer delinquent accounts to collection agencies and/or conciliation court.
• Process account adjustments for bankruptcy filings.

* Perform minimal cash management/billing functions.

• Balance payments posted on customer accounts and reconcile accounts receivable.
• Maintain customer refund accounts.
• Handle billings/adjustments to customer accounts for ad hoc services rendered such as Energy Assistance.
• Work with all returned checks and automatic bank payments.
• Correct credit card declines/clarifications.
• Process electronic payment files from various bill-pay aggregators and Energy Assistance.

Respond to utility customer service inquiries.

• Respond to unusual or extreme cases in Collections.
• Answer Customer Care inquiries when staffing levels require additional assistance.

Assist with customer system software testing as directed.

Perform other duties as assigned or necessary.

* ESSENTIAL JOB FUNCTIONS
MINIMUM QUALIFICATIONS

Education and ExperienceHigh school diploma or equivalent GED and a minimum of two (2) years' experience in managing accounts receivable and collections with an emphasis on customer service.

Desirable Qualifications
Post-secondary education in accounting, business, finance, communications or related field.
Experience interacting with a highly diverse customer population.

Experience with additional languages utilizing both oral and written communications proficiently.

Experience with Cayenta Customer Information System (CIS) and/or other Customer Relationship Management (CRM) software.
ADDITIONAL INFORMATION

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of: computers with a demonstrated proficiency in using Microsoft applications; professional office methods and procedures, telephone techniques and office equipment; and English, math, spelling, punctuation, sentence structure and grammar.

Skill in: being well organized; communicating effectively with employees, departments, management, and the general public; being self-motivated; maintaining cooperative working relationships; operating multi-line telephone system.

Ability to: learn and apply CIS/CRM & other specialized tools specifically related to this position; exercise…