Service Advisor

Join the Tom Kadlec Team as a Service Advisor!

Since 1979,
Tom Kadlec has proudly served the Rochester community. We exist to help our family, friends, and community enjoy life at every stage. Now, we’re looking for a driven and customer-focused Service Advisor to join our growing team!

If you thrive in a fast-paced, people-first environment and are ready to build a long-term career with a company that invests in your growth, this is the opportunity for you.

Pay Range: $50,000–$80,000/year (competitive base + performance rewards)

• Welcome and assist customers with professionalism and warmth.
• Gather vehicle information and listen carefully to customer concerns.
• Recommend maintenance & repairs based on vehicle age, mileage, and history.
• Prepare accurate estimates for parts and labor.
• Keep customers informed with timely updates throughout the repair process.
• Ensure repair orders and invoices are accurate and transparent.
• Explain completed work and charges clearly to customers.

• A people-first mindset with honesty and transparency.
• Energy, positivty, and a customer service–driven attitude.
• Strong communication and organizational skills.
• A team player who takes ownership and thrives in a fast-paced environment.
• Previous customer service or auto industry experience preferred (but not required—we’ll train the right person!).
• Valid driver’s license required.

• 401(k) with Company Match – Traditional & Roth options
• Generous Paid Time Off – Enjoy vacation days, sick leave, and work-life balance
• Comprehensive Insurance Coverage – Including medical, dental, and vision plans
• Employer-Paid Life Insurance – Protection for you and peace of mind for your loved ones
• Short-Term & Long-Term Disability Coverage – We've got your back when life throws a curveball
• Critical Illness & Accident Insurance – Additional protection when you need it most
• Flexible Spending (FSA) & Health Savings Accounts (HSA) – Tax-advantaged ways to manage health costs
• 24/7 Employee Assistance Program – Confidential support for life’s challenges (up to 10 sessions per year)
• Employee Discounts – Save on vehicles, service, and parts
• Financial Planning Resources
• Supportive, Experienced Management – Work with professionals who care about your success
• Positive Team Culture – Clean, friendly, and collaborative work environment
• Paid, Hands-On Training – Learn and grow with industry-leading training and support
• Competitive Pay Plan – Earn what you're worth with a strong, performance-based pay structure
• Opportunities to Advance – A place to build your career and grow with us
• Closed on Sundays – Dedicated time off for rest and family