Member Service Representative -DAHLC

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

• Medical:
  Multiple plan options.
• Dental:
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  Affordable plan with national network.
• Pre‑Tax Savings: HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

The Member Service Coordinator interacts with a variety of individuals via telephone, electronic media and in person. This is a high volume fast‑paced service environment. Responsibilities include responding to customer inquiries, managing member records, actively promoting DAHLC and Mayo Clinic Healthy Living services, scheduling appointments, patient registration, customer check‑in/check‑out, payment transactions, desk functions, and supporting pre‑, during, and post‑customer needs. They serve as a direct contact or resource to customers, support the DAHLC multi‑line telephone operation and service desks, promote Healthy Living philosophy, create Mayo Clinic Access cards for eligible non‑Mayo customers, maintain building safety and security, solve problems, and respond to immediate operational issues.

They identify and analyze problems to recommend changes that improve unit effectiveness, respond to emergencies within the center with an AED device, and apply proper water safety response protocol for pool emergencies. Sound judgment is exercised during stressful situations with appropriate action.

High school diploma and four years of customer service experience or an Associate’s Degree. BLS skills; computer proficiency in MS Word, Excel, PowerPoint, Outlook. Must be effective in a team environment, organized, self‑motivated, and possess excellent time‑management skills. Basic Life Saving (BLS) must be obtained within the first 30 days of employment.

Nonexempt

$18.07 – $24.26 per hour

Yes

Full Time

80

Primarily 12:45 pm – 9:15 pm shift

1 of 4 weekends; 7:00 am – 3:30 pm

No

Entry level

Full‑time

Other

Hospitals and Health Care

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status.

Joy Kundrata