Operations Warranty Administrator

Department:
Shared Services

Reports to:

Fixed Operations Administrative Lead

Salary: $23.66 - $26 Per hour

• Previous experience in Automotive Service required

The Fixed Operations Warranty Administrator will support Mazda & Ford by closing out warranty repair orders, submitting all warranty claims, processing warranty payments, and maintaining accounts within the Dealer Management System.

Daily

• Close warranty repair orders for Mazda & Ford
• Submit warranty claims to Mazda & Ford
• Post warranty payments for Mazda & Ford in DMS

Weekly

• Review open RO report and ensure they are closed in a timely manner
• Review accounts within DMS

Monthly

• One on One with Fixed Operations Team Lead

Month-End

• Ensure all open RO’s that can be closed for the month, are closed

Quarterly

• Review accounts with Fixed Operations Team Lead

Year-End

• Review all accounts by end of January to ensure they are ready for audit
• If any 12th month adjusting entries need to be completed, this needs to be communicated to Fixed Operations Team Lead by Dec 31st.
• Ensure account transaction descriptions and supporting documentation for bodyshop accounts are saved to the M drive for December GL

• Maintain the integrity of the FTC regulations
• Complies with the employee handbook, company, & departmental policies
• Cross training
• Organizing and maintaining paperwork

• Strong analytical skills and a sense of urgency
• Previous automotive accounting experience preferred, but not necessary.
• Team player focused on efficiency and accuracy.
• Strong communication skills via email/phone
• Good organization skills with attention to detail
• Critical thinker and effective time manager
• Experience with Microsoft Office/Excel
• High School Diploma
• 2 years of administrative experience

• Adhere to the Rochester Motor Cars mission, vision and values in all situations.
• Follow and utilize the Rochester Motor Cars philosophy of 1-2-3-4-5.
• Customer Enthusiasm
• Employee Satisfaction
• Financial Performance
• Market Effectiveness
• Ongoing Improvement
• “Grow people, make friends and do good.”
• Exhibit personal excellence by setting high standard of performance. Consistently meet or exceed quality standards and requirements.

At Rochester Motor Cars our goal is to be an industry leader and provide unmatched quality automotive products and services. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.

Competitive compensations and benefits, including medical, dental, paid time-off, STD/LTD, 401k and life insurance are offered to full-time employees.

Additional duties may be assigned by the Fixed Operations Team Lead and job description subject to change at management’s discretion.