Agent Services Coordinator

Real Estate One / Max Broock’s Rochester branch is seeking a highly organized, service-driven, Agent Services Coordinator who thrives in a fast-paced professional environment. This is a key role within our office, supporting top-producing agents, ensuring transaction compliance, and helping maintain a polished and welcoming branch experience.

The right candidate will be detail-oriented, tech-savvy, and energized by helping others succeed. If you enjoy keeping systems organized, solving problems, and being the operational backbone of a productive real estate office, this is an outstanding opportunity to grow within a respected and established brokerage.

• Answer and route incoming calls to appropriate agents or staff
• Greet visitors and maintain a professional front desk presence
• Book conference rooms for closings and appointments
• Respond to basic inquiries regarding property status
• Manage email communication and general office correspondence

• Review real estate transactions for completeness and accuracy
• Ensure required documents, signatures, and dates are properly submitted
• Perform compliance review of contracts and supporting documentation
• Assist agents with transaction entry and MLS input
• Enter transaction data into internal systems
• Review sales prices and commission data for accuracy
• Deposit checks and record financial information across required systems

• Provide ongoing support to agents with transaction systems and technology
• Assist with MLS and transaction management platforms
• Maintain strong communication and rapport with agents
• Coordinate as needed with title processors and related vendors
• Help create a positive, efficient office environment

• Maintain a clean, organized, and professional front office area
• Light cleaning of common areas
• Monitor and order office supplies
• Assist with office décor, appearance, and marketing collateral availability

• 2+ years of office administration experience
• Experience with real estate transactions, contracts, and documentation
• MLS familiarity (Realcomp experience preferred)
• Strong computer proficiency:
• Transaction management systems
• CRM systems
• Microsoft Excel & Outlook
• Printer/scanner systems
• Strong customer service and communication skills
• High attention to detail and organizational ability

• Canva experience
• Experience with Realcomp MLS
• Currently or previously licensed real estate agent
• Experience coordinating with title companies/processors

• You enjoy being the “go-to” person in an office
• You are proactive and solutions-oriented
• You maintain professionalism under pressure
• You take pride in organization and accuracy
• You enjoy supporting sales professionals and helping them perform at a high level

• Established, respected brokerage brand
• High-producing, growth-focused office
• Team-oriented culture
• Opportunity for long-term growth within operations
• A professional environment where your contribution truly matters