Business Manager

With our existing Business Managerretiring, an exciting opportunity has arisen at the Phoenix Medical Practice for a confident, capable and experienced candidate to help lead the practice forward. This is a pivotal role in our organisation and the right candidate will be able to make a considerable impact to the success of our practice. Thisis a full-time role with the opportunity to work over 4/5 days.

The post is for
37.5 hours per week and on-site leadership is required.

We are looking for an exceptionalleader with strong business management skills, particularly in strategic management, compliance management, human resources HR, project management,public relations, financial planning, income generation and budgeting.

Previous NHS experience especiallywithin primary care management is desirable. Those without primary care experience will need to demonstrate transferable knowledge and skills.

• Provide inspiring leadership to our practice team, fostering a positive, inclusive, and high-performing culture.
• Oversee HR and people management including recruitment, staff development, wellbeing, and performance management.
• Take responsibility for financial management: budgets, payroll, income streams (QOF, IIF, LES/DES, PCN), accounting and business planning.
• Ensure full compliance with CQC, GDPR, DSPT, Health & Safety, and safeguarding standards.
• Monitor practice performance using KPIs dashboards and data insights ensuring continuous improvement.
• Support strategic development, including estate planning and service expansion to meet future population needs.
• Build strong relationships across our PCN, ICB, and local health networks, representing the practice at key forums.
• Engage with our patient community through the PPG, digital platforms, and meaningful communication.
• Work collaboratively with the GP Principal to maintain an efficient, compassionate, and sustainable practice environment.

We are a long-established, patient-focused practice covering the Burham/Wouldham/Eccles area with a current patient list size of 6,150. We pride ourselves on:

• A friendly, professional, and supportive team environment.
• A strong reputation for quality patient care and innovation.
• A commitment to developing our people and helping everyone thrive at work
• Strong collaboration with our PCN, neighbourhood teams, and local organisations.

The practice is a member of Malling (PCN) which comprises of five practices. Their aims include providing high quality patient centred healthcare and working with local partners to ensure sustainability for local health services for the future. The practice is also a training practice.

The health and wellbeing of staff and patients is always the main priority, and the partnership is continuously looking at ways of improving both the patient care provided and staff morale.

The team currently includes a GP Principal, 2 salaried GPs, and Advanced Nurse Practitioner, a Prescribing Paramedic, a comprehensive nursing team, practice nurses and health care assistants. The practice also benefits from close working with other allied health professionals including clinical pharmacists, MSK practitioners, mental health support workers and social prescribers. In addition, the practice has an experienced and skilled reception and administration team.

Interviews will be held on Thursday 26th February 2026.

Key Responsibilities

1. Operations & Leadership

- Oversee daily operational performance to ensure smooth delivery of patient services and administrative functions.

- Design, implement and optimise business strategies, workflows, and procedures.

- Work closely with the GP Principal to set and monitor goals for performance, quality, and growth.

- Lead weekly management meetings, prepare agendas, track actions, and ensure follow-through.

- Maintain and update all operational policies, ensuring alignment with the practice vision and regulatory requirements.

- Oversee CQC compliance, Information Governance, and ensure EMIS Web and all digital systems meet security standards.

- Ensure all processes are documented, standardised, and technology-enabled.

- Monitor practice performance using KPIs, dashboards, and data insights, ensuring continuous improvement.

- Foster a culture of accountability, collaboration, and innovation across the practice.

- Act as the primary point of contact for NHS, ICB, PPG, community services, suppliers and other external stakeholders

2. Strategic Growth & Business Development

- Identify new business opportunities, income streams, and partnerships across ICB, PCN, and local organisations.

- Drive performance for all contractual areas including QOF, Enhanced Services, LES, DES, IIF and others.

- Write and submit business cases, bids, and proposals for funding, innovation, estates, and digital transformation.

- Analyse service utilisation and identify opportunities to expand clinics, improve efficiency, or introduce new services.

- Strengthen external relationships with PCN, Kent & Medway…