Pharmacy Operations Manager

Overview

Pharmacy Operations Manager / Pharmacy Technician role that supports day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The position is a full-time certified pharmacy technician role, supervised by a pharmacist, and may include supervision of other pharmacy technicians and cashiers within policy, law, and ethics.

• Operate pharmacy systems to obtain patient and drug information and process prescriptions under the supervision of a pharmacist.
• Supervise and develop pharmacy technician personnel, including scheduling, training, coaching, and performance management; make decisions regarding disciplinary action as appropriate within policy.
• Engage customers and patients, greet and assist with products and services, resolve complaints, respond to requests, and answer non-clinical questions to ensure a positive customer experience.
• Assist pharmacist in patient care activities such as patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law; support healthcare services including administering vaccines and health screenings where permitted by law.
• Manage non-clinical workflow to ensure timely task completion, maintain inventory, and coordinate daily pharmacy schedules; ensure the pharmacy is clean, stocked, and compliant with policies and regulations.
• Prepare and file reports and records as required by the company and government agencies; support recordkeeping and security safeguards in collaboration with the Pharmacy Manager.
• Monitor and support pharmacy financials, insurance claims processing, and third-party audits; assist in improving operational quality and customer service.
• Lead change, drive new technology/process rollouts, and participate in community outreach, including off-site immunization clinics and partnerships as directed by the Pharmacy Manager.

• Lead performance management for technicians, including discipline and termination recommendations; ensure compliance with state and federal laws and company policies.
• Oversee technician hiring, onboarding, training, scheduling, and ongoing development; monitor training completion and adherence to policies.
• Identify gaps in knowledge and coordinate training or learning modules to improve team performance; ensure licensure, registrations, and certifications are active and compliant.
• Support asset protection and diversion monitoring; report concerns to the Pharmacy Manager as needed.

• Maintain PTCB certification and other required certifications; pursue ongoing professional development and training as directed.
• Seek feedback and engage in mentoring to improve performance; participate in performance improvement plans as required.

• Communicate with the pharmacy team and relay messages from support centers or other stakeholders; participate in store/pharmacy meetings and regular check-ins with the Store Manager.

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in retail or hospital setting.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).

• Previous people management/leadership experience.
• Previous Walgreens experience with an Exceeding Expectation on the last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is provided to promote pay transparency and equal employment opportunities. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range will depend on geography, skills, education, experience, and other relevant factors. This role will remain open until filled. For benefits information, visit:

• Hourly

• Not Applicable

• Full-time

• Management and Manufacturing

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