Part Sales Representative

Customer Service Representative - Technical Support

Location: Rochester, MI or Hoffman Estates, IL

Schedule: Monday-Friday, 8:00 AM - 5:00 PM CST

Employment Type: 2-Year Contract-to-Hire

Pay Rate: $24/hr

Work Arrangement: Fully On-Site (No Hybrid or Remote Options)

We are seeking a Customer Service Representative to join a dynamic team supporting technical products and services. In this role, you will provide exceptional customer support via phone, email, and chat, ensuring accurate order processing and timely resolution of inquiries. You'll collaborate with multiple departments to meet customer expectations and maintain high service standards.

• Handle approximately 600 emails and 40-50 calls daily across phone, chat, and email.
• Provide professional and knowledgeable support to internal and external customers.
• Process and verify spare parts and repair orders.
• Generate and deliver accurate quotes.
• Maintain and update customer account information.
• Provide status updates and lead times for parts orders.
• Manage order changes and communicate updates to relevant departments.
• Collaborate with Operations, Accounting, Logistics, and Technical Support teams.
• Expedite resolutions for customer issues and complaints.
• Perform data entry and filing tasks.

• 2+ years of customer service experience (Call center preferred; retail or technical backgrounds considered).
• Excellent written and verbal communication skills (strong grammar and punctuation for email communication).
• Strong computer literacy; ability to navigate multiple systems across three monitors
  .
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Exceptional multitasking, adaptability, and attention to detail.

• Experience with Oracle or other ERP/CRM systems.
• Associate or Bachelor's degree.
• Hands‑on technical or IT experience.
• Familiarity with parts ordering (e.g., Auto Zone, NAPA, Advance Auto Parts).
• Experience in order entry and quote generation.

• Standard 40‑hour workweek with optional overtime.
• Opportunity for long‑term growth through a contract‑to‑hire arrangement.
• Work in a collaborative, fast‑paced environment supporting innovative technology.

This is a Contract to Hire position based out of Rochester Hills, MI.

The pay range for this position is $22.00 - $24.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Rochester Hills, MI.

This position is anticipated to close on Jan 24, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.