Customer Service Representative, Transportation

Join the Cold Chain That Feeds the World.

For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature‑controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well‑being.

If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you.

Coordinate appointment scheduling, tracing, expediting, load processing and provide customer service to both internal and external customers.

• Provide high-volume problem‑resolution for customers, warehouses and carriers.
• Enter shipping / delivery appointments into TMS / WMS.
• Enter stop order changes sent back from transportation companies.
• Work with shippers’ customer service representatives on exceptions, rush orders and order changes.
• Complete the data entry of load appointments, changes, and follow‑ups. Build or enter orders (ad hoc) for billing purposes and customer orders.
• Maintain updated Status Edit and Volume Reports to ensure all loads are empty and closed.
• Notify customer service representatives of any service failures.
• Follow up and track all rescheduled appointments and late deliveries.
• Provide problem resolution and customer service for vendors, customers, and consignees, etc.
• Work with carriers to improve performance and resolve issues.
• Resolve scheduling issues.
• Work with carriers to improve performance and resolve issues.
• Review and reconcile variances between carrier invoices and system charge calculations.
• Communicate and coordinate with shipping warehouses and regional transportation personnel on charges created or approved by the field. Places and follows up with operations through internal communication systems.
• Monitor AR with information on carrier changes when the Customer needs to be invoiced.
• Provide Proofs of Delivery when needed by Customer.
• Review carrier aging report, process aged invoices and correct as needed.
• Process and audit carrier balances due invoices.
• Process and audit overcharge claims.
• Tracking, tracing and processing detention orders
• Follow attendance policy, show up for work on time and ready to work assigned shift.
• Other duties as requested.

• High school diploma or general education degree (GED) or at least one year related work experience.
• Associates Degree Preferred

• Ability to work in fast‑paced, deadline‑oriented environment.
• Experienced with Warehouse Management System
• Experienced with Microsoft Office, including Word and Excel
• Good customer service skills
• Ability to communicate effectively with variety of individuals
• Ability to pay close attention to detail.
• Strong problem solving skills.
• Ability to deal with customers who may be upset.
• Ability to work in a fast paced environment.
• Ability to handle multiple tasks at the same time.
• Ability to handle difficult situations with internal and external customers.
• Flexibility and initiative.
• Customer service oriented.
• Must be able to relate to other people beyond giving and receiving instructions: they must get along with co‑workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
• Tools and Technology:
  Calculators or accessories, Desktop computers, Electronic mail software and Spreadsheet software

• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane up for business
• May require a visit facility operations…