Shop Support Manager; Bank

An exciting opportunity has arisen to join the retail team at Springhill Hospice as a Shop Support Manager. This is a varied and rewarding role providing management cover across our network of hospice shops, leading volunteers, driving sales, and ensuring excellent standards of customer service and compliance.

You will be responsible for the day-to-day running of shops in the absence of the Shop Manager, supporting income generation, maximising Gift Aid, maintaining visual merchandising standards, and ensuring a safe and welcoming environment for customers and volunteers.

This is an exciting time to join our retail team as we are growing our operation, offering the chance to make a real impact while supporting the vital work of the Hospice.

This post is arranged on a bank basis, with hours provided in line with service demand. There is an expectation to complete at least one shift per month.

For more information or an informal discussion, please contact Kate Butterworth, Retail Development Manager on

At Springhill Hospice we pride ourselves on our compassionate and dedicated staff who constantly go above and beyond for our patients and their families and visitors. We invest in our employees to ensure our workforce is the best it can be and provide the following generous benefits to ensure our staff feel valued and appreciated.

Competitive salary. We have adapted elements of the NHS's Agenda for Change across the whole Hospice organisation.

• 25 days holiday plus 10 bank holidays (pro rota for part time)
• Sick pay scheme
• Subsidised meals at the Hospice
• Family friendly polices and flexible working opportunities
• Training and development
• Equal opportunities employer
• Free parking (main Hospice site and Springhill Hub)
• Easy access via public transport
• Access to Blue Light Card discounts and benefits

Provide cover in a Shop Manager capacity, in any of the Springhill Hospice shops in the absence of the designated Shop Manager due to planned or unexpected absence. This will sometimes require travel to a shop at short notice.

Adapt to the teams at each shop, managing and leading the shop and its volunteers, and staff where appropriate whilst ensuring income and Gift Aid targets are achieved, maximising sales and maintaining standards within the shop.

Provide effective leadership to volunteers, managing and supporting as appropriate to ensure they operate as an effective and motivated team.

For more information, an informal discussion or to arrange a visit, please contact Kate Butterworth, Retail Development Manager on kate.b

Please submit your CV (setting out your career history, with key responsibilities and achievements) alongside a cover letter telling us why you feel you are suitable for this role, in particular, explaining how you fulfil the requirements set out in the Person Specification.

Please also complete our Equal Opportunities Form (see link below) and return with your CV and Cover Letter.

This allows us to see if there are any unfair barriers to becoming a Springhill Hospice employee and whether there are any changes that we could make to encourage a more diverse field of applicants to apply. You can select ‘prefer not to say’ to any question you do not wish to answer. The information you provide will not be used as part of the selection process and will not be seen by the interview panel.

If you require any assistance regarding the application process, please telephone the HR Team, on or email r

We are committed to promoting equality, diversity and inclusion. We recognise that everyone is different, and we value the unique contribution that individual experiences, knowledge and skills make in delivering quality services. We therefore encourage applications from people of all backgrounds and abilities.

Please note that a DBS check will be undertaken as part of our pre‑employment checks for the successful candidate.

Recruitment Privacy Notice and Data Protection Notification (could this be a section with a drop down to reveal the below text?)

Springhill Hospice complies by law with the Data Protection Act 2018 and the…