Returns & Stock Control Team Leader D23 OD- Returns-T1 D

4 days ago – Be among the first 25 applicants

Established in 1981 with a single store in the Northwest of England, JD Group is a leading omni‑channel retailer of sports fashion, outdoors and gym wear. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE
100 publicly quoted company since 2019, continuing to grow in the UK and internationally. We aim to be the leading global omnichannel retailer in the sports and outdoor industry, and you will help us achieve this by driving operational excellence, customer focus and innovation.

The Profit & Asset Protection Team Leader will oversee the day‑to‑day running of the Returns & Stock Control Department and the Stock Removals process at the Rochdale – Kingsway DC. The role is responsible for ensuring daily targets are achieved, maintaining accuracy, and delivering a high standard of customer service.

• Distribute work fairly across the team to achieve and maintain targets while upholding high accuracy standards.
• Identify and resolve departmental operational issues.
• Oversee all aspects of Returns & Stock Control, including retail returns, problem stocks, clearance pricing, multi‑channel returns, stock removals, supplier returns, audits, general queries, and eBay.
• Report quality or product issues to relevant departments.
• Monitor adjustment levels within the DC, analyze data, and report findings.
• Maintain audit trail of cartons dispatched from the DC.
• Trace discrepancies reported by stores and investigate “Fast Track” IBT discrepancies.
• Audit stocks destined for and passed on to jobbers, and supervise removal of ‘End of Line’ stocks.
• Ensure all returns are regularly collected.
• Perform spot checks and oversee stocks destined for disposal, including lost property.
• Assist in the ongoing development of departmental members.
• Deputize for the Returns & Stock Control Supervisor in their absence.
• Complete any other reasonable ad‑hoc tasks in line with business needs.
• Develop new processes within the department.

• Previous first‑line management experience in a distribution environment preferred.
• Experience in Returns or Stock Control preferred but not essential.
• Strong problem‑solving skills.
• Excellent written and verbal communication skills.
• High literacy and numeracy to produce documentation and maintain accurate records.
• Ability to prioritize work.
• Self‑motivated with initiative.
• Team player with strong interpersonal skills.
• Computer literate.
• Conflict resolution skills.
• Confidence in decision making.
• Professionalism and leadership skills essential.

• WMS
• Shogun
• Oracle
• Microsoft Office
• Assure
• Metapack
• Multichannel platforms
• Jira

Staff discount on JD Group and other brands within the organisation, plus personal development opportunities to learn and grow in your role.

Mid‑Senior level

Full‑time