Head Chef​/Kitchen Manager - Nationwide

Location: As part of our ongoing expansion and new restaurant openings across the UK, we are recruiting for this role to support multiple locations, including but not limited to Leicester, Peterborough, Middlesbrough, Gloucester, Edinburgh, Chester, Newcastle.

As this role covers multiple locations, please clearly state your preferred location(s) in your application.

Job Summary

The main purpose of the role is aimed to be responsible for the overall administration and operation of your respective branch to maximise profits, ensure food service quality meet the required standards set by Umami. You will lead, direct and support the restaurant teams to maintain a high level of staff performance and engagement to ensure a great customer experience. You will also act as the communicator between the individual restaurants and the Umami Head Office and support departments.

Focus on Guests

• Ensure superior customer service, in all aspects of guest interaction, is provided by the respective branches
• Monitor all the steps of service, and ensure the service standard set out in Umami’s SOPs are followed consistently
• Ensure customer feedbacks are responded efficiently and customer complaints are handled and solved in a professional and timely fashion.
• Reviews and monitors all guest feedback addressing any issues

Team Champion

• Conduct and monitor all local recruitment activity to ensure correct process is followed and ensure staff files are up to date and eligibility documents are legal.
• Create a harmony and caring working environment for all staffs, built up a rapport team with commitment and motivation
• Control staffing levels including approval for all additional or replacement staffs, oversee staff schedules per Labour Hospitality system, forecasted revenue, and control casual labours and overtime, to minimise BOH spend cost with abilities to predict weekly sales based on L4L restaurant performance.
• Coach; provide assistance or solution to staffs when they encounter difficulties
• Check the training result through all staffs’ daily performances. Delegate to qualified trainer to retrain if necessary
• Ensure all Umami’s Learning & Development programmes are effectively used and provided within the respective branches
• Ensure all investigations and disciplinary processes in relation to any staff conduct issues are followed properly

Brand Excellence

• Ensure the quality of food / service provided are consistently maintained
• Communicate with the GM to ensure food prepared, quality, taste, and temperature are of the Umami’s standards and adhere to Food Safety Act consistently all the time.
• Walk all restaurants front and back of the house areas regularly to check on set-up, service, food quality, general maintenance, and cleanliness
• Drive restaurant management team to resolve any defect from service to environment issues in a timely manner, so the team can improve quality of operation
• Ensure all Health & Safety and Food Hygiene policies are adhered to, protecting employee & customer safety
• Monitor production schedules and food safety
• Ensure compliance with hygiene and health and safety legislations/guidelines
• Monitor and check all operations followed by standards and comply to the relevant laws and regulations
• Ensures that the Umami’s Health and Safety standards is strictly followed, including the cleanliness of all restaurants, and personal hygiene standards for all food handlers and quarterly Hygiene Audits.
• Conduct Umami restaurant brand standards audit to ensure that required standards are being adhered to and implemented consistently

Communication

• Ensure that the company’s goals, targets and strategies are communicated effectively to all levels.
• Share information from Head Office with restaurant teams to create day to day operation awareness
• Conduct restaurant meetings with managers and review on maintenance status, purchases and expenses, highlight achievements, problems and challenges, and specific training courses
• Communicate to teams during morning briefings, when on restaurant visits.
• Immediately communicates to the staff and managers, any changes in policy & procedure, or any other directives from the Operations Team/Head Office.
• Ensure…