Correspondence Customer Service Agent

Correspondence Customer Service Agent

Location:

Rochdale

Are you calm under pressure, with a positive outlook and a passion for doing the right thing?

If that sounds like you - we would love to welcome you to Marston Holdings, where your empathy, communication skills, and attention to detail can change lives.

At Marston Holdings, we are not just another contact centre. We are a trusted partner to government and private sector clients, delivering intelligent, tech-driven solutions that make communities stronger and fairer.

We have an exciting opportunity for a Correspondence Customer Service Agent to join our team on a full-time permanent basis.

As a Correspondence Customer Service Agent at Marston Holdings Ltd you will play a key role within our contact centre. You will engage with customers through written communication helping them reach positive outcomes - whether that involves processing payments setting up payment plans or resolving queries.

We are committed to your development and will provide ongoing support and coaching throughout your career enabling you to progress through our development pathways and achieve your full potential.

• Excellent written communication skills with strong attention to detail
• Effective organisational and communication abilities
• A target-driven mindset
• The ability to handle objections confidently and professionally
• The flexibility to work independently as well as collaboratively within a team
• A good working knowledge of Microsoft Office applications

• Working hours:
  
  Monday to Friday with shifts between 8am - 4pm or 9am - 5pm
• Hybrid working offered upon successful completion of the probation period, providing flexibility between office and remote work
• Free on-site parking facilities
• Supportive, dynamic and friendly team
• 25 days annual leave plus bank holidays
• Enhanced maternity/paternity packages (eligibility criteria apply)
• Pension scheme
• Access to a suite of staff benefits: discounts on shopping, travel, leisure, wellbeing, and more
• A values-driven team wherein inclusion, fairness, and integrity aren’t just buzzwords

Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.

We are proud to be an equal opportunity employer – we welcome applicants from all backgrounds and walks of life.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition the post holder is expected to keep the Company updated if their personal circumstances change.