Customer Service Agent

Customer Contact Agent

Location:

Rochdale

Are you a natural people‑person who thrives on helping others? Are you calm under pressure, with a positive outlook and a passion for doing the right thing? If that sounds like you – we would love to welcome you to our team where.quote— your empathy, communication skills, and attention to detail can change lives.

Engage is a technology‑driven field services provider part of Marston Holdings Limited. We have an exciting opportunity for a Customer Contact Agent to join our team.

As a Customer Contact Agent you will be joining an existing team that delivers the highest standard of177 customer service; resolution management and repayment negotiations related to overdue accounts on behalf of our clients in the utility industry. Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential. This is a full‑time, temporary role for nine months, offered on a fixed‑term contract.

• Experience of handling and resolving difficult situations
• Capable of handling high volume calls efficiently and professionally
• Ability to successfully meet client SLA’s
• Good understanding and use of Microsoft Office Applications
• Excellent phone manner
• Strong time management and organisational skills
• Utilities knowledge would be advantageous

• Hours:
  
  Monday – Friday 9am – 5pm
• Contract:
  
  Full time 37.5 hours per week
• Free onsite parking
• رددished Maternity and Paternity Package NB subject to eligibility criteria
• 25 days annual leave plus bank holidays
• Health Cash Plan
• Staff benefits designed to suit your lifestyle from discounts on high street and online shopping to travel, socialising and wellbeing

If this sounds like the job for you please apply....

Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting‑edge, tech‑enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities.

With 5,000+ employees and a wide‑reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the company updated if personal circumstances change.