Gift Shop Representative - Giles Community Hospital

Job Title: Gift Shop Representative – Giles Community Hospital

Employment Status: Full time

Shift: Day

Facility: 199 Hospital Dr – Galax CP03, Carilion Medical Center

Requisition Number: R154158

The Gift Shop Representative assists with displaying and selling merchandise. Responsibilities include operating the cash register, computing sales, providing general retail support and customer service, handling low volume product sales, daily stocking, and assisting in daily operations to maintain regular business hours. The role also involves back‑office procedures such as POS item entry, purchase orders, merchandise receiving, and staging. The representative practices the Serve‑U philosophy.

• Practices good salesmanship to upsell products while modeling SERVE‑U behavior.
• Provides assistance with daily operations including staffing the shop in the absence of volunteers.
• Assists with training new staff and volunteers, instructing them on sales and customer service skills, and maintaining a communication notebook as an information tool.
• Coordinates with Gift Shop Lead for data entry on Point of Sale system, including assisting with data organization, item entry, and merchandise receiving.
• Coordinates with staff to develop and oversee timely store displays, product marketing, and timely merchandise delivery to the sales floor (e.g., within 48 hours of receipt). Assists with aisle maintenance, stocking shelves, routine dusting, transporting, lifting & unpacking boxes, and inventory. Assists volunteers with shop operations during work hours.
• Verifies cash drawer at start of shift; reconciles drawer money at end of shift, accurately records credit card transactions, and posts void transactions. Cashes out at end of shift to ensure register drawer balances with tape amount.
• Performs payroll deduction transactions.
• Provides quick, accurate, and complete transactions. Counts & balances daily sales receipt, processes credit card transactions, and handles cash in own register. Accepts money and returns correct change.

Education: High school diploma or GED required.

Experience: Minimum two (2) years of retail and customer service experience required.

Other

Minimum Qualifications:

High level of customer service and a positive sales approach. Must possess flexibility in work schedule, be dependable, especially during seasonal sales periods. High organizational skills, multitasking, and creative skills for shop displays and overall shop look. Ability to work in a fast‑paced, stressful retail environment. Effective interpersonal, communication, and teamwork skills. Data entry skills.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. Incumbents may be requested to perform other job‑related tasks.

Recruiter: Penny Daniel

Recruiter Email: padaniel

For more information, contact the HR Service Center at

Carilion Clinic is an Equal Opportunity

Employer:

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug‑Free Workplace. For individuals with disabilities needing special assistance with the online application, contact Carilion HR Service Center at 800‑599‑2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

Carilion understands the importance of prioritizing your well‑being to help you develop and thrive. We offer a well‑rounded benefits package and many perks and well‑being resources to help you live a happy, healthy life—at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.

Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (voluntary 403B)
• Paid Time Off (accrued from day one)
• On‑site fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training