Animal Support Coordinator

Coordinates social media and website efforts to reunite lost animals and seek placement for adoptable animals. Compiles and maintain statistical data regarding social media and website activity to share with management and the Executive Committee. Participates in special adoption events and identifies innovative ways to highlight shelter needs to the community, along with other duties assigned.

• Coordinate and post shelter events, adoption highlights, and other information on social media platforms to elicit community support and action.
• Maintain a scheduled rotation of Facebook posts to ensure the page remains current and engaging. Provide quarterly statistics on post reach for inclusion in Executive Committee meeting documents.
• Review and update the RCACP website to ensure accuracy of information to the public.
• Collaborate with RVTV on Pet of the Week videos and other special filming projects. Coordinate with local media outlets to feature adoptable animals and publicize departmental special events.
• Collaborate with Front Desk staff to compile required documents for the Bissell Foundation Empty the Shelter grant submission quarterly. Work closely with the Rescue Coordinator to provide weekly adoptable-animal information to the NBC affiliate during the annual Clear the Shelter event.
• Coordinate and compile quarterly statistical data for inclusion in Executive Committee meeting materials, and serve as the Petzel representative by responding to adopter questions and updating helpful adoption information within the Petzel database.
• Work closely on adoption events and volunteer activities with the Rescue/Volunteer Coordinator.
• Prepare photographs, videos, and flyers to highlight adoptable animals, including those with special needs.
• Update Adopt-A-Pet biographies to provide accurate, detailed information on adoptable animals for potential adopters. Compile and present monthly statistical data to management for use in monthly reports, Fiscal Affairs Committee review, and inclusion in quarterly Executive Committee meeting materials.
• Serve as a backup for the Foster Coordinator, as needed.
• Serve as a back up to the front desk staff when necessary.

• Provides oversight to volunteers, when needed.
• Serve as an Animal Care Attendant when staffing levels dictate extra help.

• Required:
  
  High School Diploma or equivalent.
• Preferred:
  Associate’s Degree with major in marketing, media relations, English or relevant combined education/experience.

• Required:
  
  Some experience working with animals. Some experience in social media publication and monitoring.
• Preferred:
  Two or more years of experience working with animals and social media publishing.

• Required:
  
  Valid Virginia driver's license with a good driving record.

• Computer skills to include ability to key forms, create data base, navigate through software, receive and send email and search internet sources.
• Ability to use sound judgment following department social media guidelines for creating and responding to social media posts.
• Ability to follow instructions and relay information to other workers.
• Ability to work under minimal supervision.
• Ability to establish and maintain effective working relationships with others and RCACP partners.
• Ability to document work with simple recordkeeping.
• Skill in the use of animal care tools, supplies and equipment.

• Provides complete supervision to active fosters if needed.

• Subject to a complete criminal history background search with acceptable results.
• Must maintain a neat professional appearance consistent with company policy.
• Due to the nature of this role, candidates must have a current rabies vaccination or be willing to obtain one upon hire at no cost, as mandated by Roanoke County.
• Must be able to perform the job as described in the Physical and Environmental Demands section of this job description.