Manager of Business Unit - Customer Projects

Overview

The Manager of Business Unit - Customer Projects is responsible for strategic leadership to the customer project specialist for driving new customer implementations & existing customer projects through the sales cycle within agreed-upon timelines. Acting as the primary point of contact for assigned project opportunities, consisting of new customer implementations & existing customer projects. This role is responsible for ensuring seamless execution through all phases of the sales cycle, from project intake, pricing strategy, and pre/post-implementation support.

This role ensures seamless coordination between internal departments and external customer stakeholders resulting in profitable sales growth.

This position demands strong organizational and strategic thinking skills, deep industry and technical product knowledge, and the ability to manage multiple projects with a customer-focused mindset. The manager also oversees workforce planning, staffing, and labor relations to meet operational needs, and is responsible for directing the functional team, including hiring, performance management, corrective actions, pay reviews, budgeting, and process oversight.

• Manage a team of 3 - 7 individual contributor team members.
• Analyze and intake customer product master-data to determine appropriate resource allocation and opportunity validity.
• Develop and complete project proposals, including price offers that align with customer needs and corporate profit objectives.
• Assess proposed pricing levels and recommend adjustments to ensure compliance with corporate pricing strategies and profitability goals.
• Serve as the customer's central point of contact for project-related communications.
• Drive consistent and transparent communication across internal departments and stakeholders to ensure project alignment and timely execution.
• Provide detailed feedback to stakeholders on project status, timelines, and key milestones.
• Monitor project progress and proactively address potential delays or issues.
• Collaborate with internal partners to ascertain quality requirements and sourcing strategies that meet customer expectations and operational capabilities while also meeting company profit goals.
• Identify opportunities to enhance productivity and efficiency across the operational organization.
• Implement best practices and continuous improvement initiatives to streamline project workflows.
• Perform other related duties as assigned to support departmental and organizational goals.

• Bachelor's Degree Preferred. High School diploma/GED required.
• Minimum of 5 years of related management experience or combination of education and experience.
• Ability to lead and motivate a large team, manage performance, and foster a collaboration and productive work environment in accordance with Wurth basic principles.
• Ability to establish credibility, respect and trust from staff and external business partners.
• Excellent problem-solving abilities; able to gather virtual, temporary teams to solve time-critical issues, with positive outcomes for the customers as well as for the company.
• Ability to lead, instruct and direct, both cross-functionally (peers in other departments) and within the organization.
• Must be able to read and analyze customer purchase orders, drawings and vendor-supplied reference material.
• Able to read and interpret documents such as training instructions, shipping tickets, procedure manuals, etc.
• Able to work with mathematical concepts such as graphs, statistics, percentages, and ratios.
• Strategic thinker; uses creative and innovative problem solving in many types of diverse situations.
• SAP/P21 skills are advantageous.
• Advanced Microsoft Excel skills;
  Working knowledge of other Microsoft Suite products.
• Manage multiple projects with varying deadlines.
• Analytical and problem-solving skills.
• Strong judgement and decision-making skills.
• Travel as needed (10-15% estimate).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.