Director of Field Services

On the heels of achieving 3X growth
, Virginia Transformer is hiring to do it again!

We’re strategically building our team for the next 3X growth cycle — a phase that is both intense and incredibly rewarding
. We’re highly selective about who joins us, because this journey isn’t for everyone.

If you have the drive, grit, and expertise to perform at a high level — and you want to grow your career 3X alongside the Company’s growth — we’d love to talk.

Apply below and let’s start the conversation.

Virginia Transformer is the largest U.S.

-owned producer of power transformers in North America, and we’ve been able to grow the past 50-plus years through an unwavering focus on delivering for our customers. We’re more than 5,400 people strong and are known throughout the industry for being an engineering company that makes premium quality transformers in the shortest lead times.

As a privately held, organically growing company
, we thrive on nimbleness, innovation, and tenacity.

If you love the thrill of securing the U.S. electric grid, enabling all manufacturing in the country, and the energy of a fast-moving train — this is the place for you. We train hard, grow together, and lead with purpose. Every transformer we build is custom, every challenge unique, and every team member essential.

We’re looking for those ready to lead, fueled by commitment, and driven by impact. We are growing so fast that all our available roles are not yet posted, so let us know if you are interested and we will follow-up.

Reports to: AVP of Field Service

The Director of Field Service is responsible for leading and scaling Virginia Transformer’s Field Service organization to support customer satisfaction, safety, quality, and aftermarket growth. This role oversees field operations, technical execution, resource planning, and performance management for field technicians and supporting teams.

Reporting to the AVP of Field Service, the Director plays a critical leadership role in executing service strategy, driving operational discipline, and ensuring consistent, high-quality service delivery across customer sites.

• Lead and manage the Field Service organization, including field technicians, supervisors, and support functions.
• Ensure safe, compliant, and effective execution of field activities including installation, testing, commissioning, maintenance, and troubleshooting.
• Establish clear expectations, performance metrics, and accountability across the field organization.
• Execute field service strategy aligned with company objectives and aftermarket growth goals.
• Improve service delivery models, response times, and field utilization.
• Partner with the AVP of Field Service to support long-term service planning and capacity scaling.

• Ensure field work adheres to engineering standards, safety requirements, and industry best practices.
• Support resolution of complex technical issues and customer escalations.
• Drive continuous improvement based on field feedback, lessons learned, and root cause analysis.
• Recruit, develop, and retain high-performing field service talent.
• Support training, certification, and technical competency development for field teams.
• Build a culture of safety, accountability, and customer focus.
• Serve as a senior point of contact for customers on field service matters.
• Partner with Sales, Engineering, Manufacturing, and Quality teams to ensure alignment and smooth execution.
• Support customer communication related to service scope, schedules, and issue resolution.
• Support aftermarket revenue growth through effective service execution and collaboration with sales teams.
• Monitor service costs, productivity, and margins.
• Support development of scopes of work, estimates, and service planning.

• Establish and refine field service processes, tools, and reporting.
• Track KPIs related to safety, quality, delivery, utilization, and customer satisfaction.
• Provide regular updates and insights to the AVP of Field Service and senior leadership.

• Bachelor’s…