Patient Scheduler - Roanoke

Patient Scheduler is responsible for scheduling clinical staff to visit patients. This may include Option Care Nursing, Subcontracted Nursing, and Network Nursing. Works closely with the pharmacy, nursing, and warehouse to determine scheduling needs and availability to insure appropriate patient care. Performs other duties as required by Nurse Manager, Area Director of Nursing, and/or Director of Operations.

• Ensures appropriate staffing is arranged for all patient care.
• Coordinates, monitors and schedules patient care across all clinical areas.
• Contacts patients and clinicians to schedule and confirm deliveries and visits.
• Responsible for interpreting physician’s orders and scheduling according to orders.
• Completes tasks and runs reports in required platforms.
• Coordinate scheduling needs with staff availability.
• Ensures management is aware of staffing needs and requirements.
• Facilitates patient complaints or issues to appropriate department.
• May need to perform clerk functions in addition to scheduling functions in the absence of a clerk.
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
• Accepts other responsibilities and duties that may be assigned.

Does this position have supervisory responsibilities? (i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

No

• High School diploma or equivalent.
• At least 1 year of previous scheduling experience.
• At minimum, 1 year of experience in a general office administration setting or a similar fast paced environment(s).

• Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports) to various audiences (work group, team, company management, external clients).
• Basic level skill in Microsoft Word 2003 or later (for example: creating documents, entering and formatting text, page layouts, creating tables, and adding graphics).
• Basic level skill in Microsoft Excel 2003 or later (for example: creating worksheets, entering data, creating basic formulas, working with cells and rows).
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

N/A

• Previous home healthcare experience.
• Familiar with electronic scheduling platform.
• 2 years of experience in a general office administration setting or similar fast paced environment(s).

This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties.

Due to state pay transparency laws, the full range for the position is below:

Pay Range is $16.61 - $26.96.

• Medical, Dental & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlex Pay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

Entry level

Full-time

Health Care Provider

Hospitals and Health Care