Patient Care Technician - West PCU

Job Title: Patient Care Technician - 7 West PCU - FT

Description

Full time

Night (United States of America)

1906 Belleview Ave SE - Roanoke CP01 Carilion Medical Center.

R156513 Patient Care Technician - 7 West PCU - FT (Open)

As a part of the patient care team, you'll experience an environment defined by a deep commitment to your personal well‑being and professional development. This is a great opportunity to start your health‑care career journey, within a setting renowned for clinical excellence.

You will provide nursing care that includes taking the patient's blood pressure, checking their oxygen levels and temperature, and assisting patients of all sexes and genders with bathing, meals, toileting, ambulation, and other basic needs. The Patient Care Tech/Nursing Assistant role may include one‑on‑one care of patients on suicide or safety precautions.

This 26 bed telemetry PCU specializes in the care and management of acute and chronic heart failure and other CVI medical conditions. They serve as the alternate unit for medicine observation patients.

This position is full time, working the night shift with every other weekend and rotating holidays.

A $7,500 sign‑on bonus is available when external candidate meets applicable guidelines.

As part of the health‑care team, the Patient Care Technician performs basic clerical and technical clinical services relating to the care, cleanliness, safety, and comfort for patients of all ages. Provides quality service through a team‑oriented, collaborative approach to patient care.

• Provides basic nursing care and performs advanced technical skills for specified age groups according to established standards. Assists patients with activities of daily living. Appropriately documents and reports patient observations to licensed staff.
• Transports patients, supplies, specimens, equipment, etc. within the facility.
• Contributes to Carilion Clinic’s performance improvement activities. Actively participates in obtaining desired service line/departmental outcomes.
• Exhibits competent knowledge of EMR and assists with chart audits.
• Participates in unit quality surveillance activities.
• Actively participates in unit shared governance and/or organization councils/committees.
• May lead unit huddle; participate in IDR's (unit based interdepartmental patient rounds).
• Provides support for department/unit staff scheduling, including covering lunch assignments.
• Reviews medical record for outstanding orders and notifies nurse of stat orders and medication changes.
• Orders department/unit supplies and equipment and stocks/organizes supplies.
• Assists with customer service in way‑finding, answering phones, making meaningful connections with patient and visitors.
• Processes equipment between patients as needed (cleans unit‑based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment. Follows procedures for timely equipment repairs.
• Leads streamlined, timely and comprehensive admission, transfer, and discharge processes keeping the patient experience as the top focus. Assists in coordination of patient flow into/out of area using department/unit specific software and intranet. Is aware of unit outcomes and metrics and promotes process improvement initiatives that add value to our outcomes and/or organizational mission.
• Welcomes and assists patients and visitors; assists with registration. Serves as “face” of the unit; role models service excellence behaviors at all times.
• Demonstrates excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians, and other health professionals. Receives and screens incoming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately.
• Monitors cleanliness of the waiting and break rooms, and performs safety/environmental rounds on unit and with multidisciplinary team members.
• Participates in the sitter process (if competencies appropriate).
• Assists with maintaining regulatory compliance. (refrigerator, glucose meters,…