Patient Care Technician - Mother​/Baby Unit

Employment Status: Full time Shift: Day/Evening (United States of America)
Facility: 1906 Belleview Ave SE - Roanoke Requisition Number: R156592 Patient Care Technician - Mother/Baby Unit - FT (Open)

How You’ll Help Transform Healthcare: As a part of the patient care team, you'll experience an environment defined by a deep commitment to your personal well-being and professional development. This is a great opportunity start your health care career journey, within a setting renowned for clinical excellence.

Successful candidate MUST BE able to attend required orientation classes during daytime hours, Monday through Friday, from 8 am to 5 pm for the first 2 weeks. These classes are mandatory!

Mother/ Baby/ Wellborn Nursery is a 35 Adult and 35 Infant bed unit. We consist of private and semip-private post-partum rooms, a Wellborn Nursery and most recently a Neonatal Abstinence Nursery. We provide care for post-partum patients, newborns and some other gynecological patients. Our team is comprised of licensed and ancillary staff that are committed to providing excellent care and patient safety.

We manage a multitude of complexities for the patient population we serve and we work to ensure that our patients are provided evidence based at the time it is needed.

This position is full time, working the day shift with every other weekend and rotating holidays.

A $7,500 sign-on bonus is available when external candidate meets applicable guidelines.

As part of the health care team, the Patient Care Technician performs basic clerical and technical clinical services relating to the care, cleanliness, safety, and comfort for patients of all ages. Provides quality service through a team oriented, collaborative approach to patient care.

• Provides basic nursing care and performs advanced technical skills for specified age groups according to established standards. Assists patients with activities of daily living. Appropriately documents and reports patient observations to licensed staff.
• Transports patients, supplies, specimens, equipment, etc. within the facility.
• Contributes to Carilion Clinic’s performance improvement activities. Actively participates in obtaining desired service line/departmental outcomes.
• Exhibits competent knowledge of EMR and assists with chart audits.
• Participates in unit quality surveillance activities
• Actively participate in unit shared governance and/or organization councils/committees
• May lead unit huddle; participate in IDR's (unit based interdepartmental patient rounds)
• Provides support for department/unit staff scheduling, including covering lunch assignments.
• Reviews medical record for outstanding orders and notifies nurse of stat orders and medication changes.
• Orders department/unit supplies and equipment and stocks/organizes supplies.
• Assists with customer service in way-finding, answering phones, making meaningful connections with patient and visitors
• Processes equipment between patients as needed (cleans unit based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment. Follows procedures for timely equipment repairs
• Leads streamlined, timely and comprehensive admission, transfer, and discharge processes keeping the patient experience as the top focus. Assists in coordination of patient flow into/out of area using department/unit specific software and Intranet. Is aware of unit outcomes and metrics and promotes process improvement initiatives that add value to our outcomes and/or organizational mission
• Welcomes and assists patients and visitors; assists with registration. Serves as “face” of the unit; role models service excellence behaviors at all times.
• Demonstrates excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians, and other health professionals. Receives and screens incoming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately
• Monitors cleanliness of the waiting and break rooms, and performs safety/environmental rounds on unit and with multidisciplinary team members
• Participates in the sitter…