Venue Manager – Exchange

The Venue Manager is responsible for the overall operations, staffing, safety, and guest experience at The Exchange Music Hall. This position ensures that every performance, private event, wedding and daily operation runs smoothly — from artist load-in to the last patron exiting the building. The ideal candidate is a hands‑on leader with exceptional organizational skills, deep knowledge of live music operations, and a passion for delivering world‑class events.

• Oversee all aspects of venue operations, including event setup, show execution, and post‑event breakdown.
• Manage venue readiness: cleanliness, lighting, sound, HVAC, seating configurations, and aesthetics.
• Coordinate Production, AR, Ticketing/Box Office, Security, Bar, Volunteers, and Facilities teams to ensure seamless event execution.
• Maintain and implement safety, emergency, and security protocols in compliance with local regulations.
• Oversee maintenance schedules and vendor relationships.
• Establish and maintain a positive relationship with the owners and staff of The Promissory Hotel and Suerte restaurant. Serve as a liaison between the owners and staff of The Promissory Hotel and Suerte restaurant and Across‑the‑Way Productions’ executive leadership team (CEO, COO, CFO/VP of Operations)
• Manage all supply ordering for the venue.
• Manage all calendars for the venue.

• Hire, train, and manage all venue staff and volunteers.
• Develop and enforce standard operating procedures.
• Ensure that all staff and volunteers are trained in safety, emergency, and security protocols for the venue.
• Foster a positive team environment that emphasizes excellent customer service, accountability, hospitality, and professionalism.

• Work with the CFO to manage operational budgets and event‑related expenses.
• Track and reconcile event settlements in coordination with the CFO.
• Identify cost‑saving measures while maintaining quality and efficiency.

• Program the venue to curate a diverse, high‑quality concert calendar.
• Identify and pursue new artist opportunities aligned with the venue’s brand, audience, and financial goals.
• Maintain relationships with agents, managers, and promoters to grow the venue’s reputation and booking pipeline.
• Assist with advancing shows, including confirming technical requirements, hospitality needs, and scheduling.
• Analyze show performance, ticket sales trends, and audience data to inform future booking decisions.
• Support negotiations of artist offers and contracts in coordination with company leadership.
• Contribute to long‑term programming strategy.
• Manage concert calendar for the venue.

Artist & Promoter Relations

• Serve as the primary venue contact for touring crews, promoters, and artists during show days.
• Ensure artist hospitality, dressing rooms, and technical requests are fulfilled per rider specifications.
• Represent the venue professionally and maintain strong relationships with agents, managers, and touring personnel.

• Oversee front‑of‑house operations to ensure an exceptional experience for all patrons.
• Manage ticketing flow, ADA accommodations, and crowd control.
• Respond quickly and professionally to guest issues or emergencies.
• Identify guests who could benefit from the services provided by The Promissory Hotel and Suerte restaurant, connecting said guests to the appropriate contacts at each.

• Serve as the primary point of contact for all private rentals, corporate events, weddings, and community functions hosted in the venue.
• Provide tours of the venue to prospective rental clients.
• Collaborate with clients to plan event logistics, floor plans, and staffing requirements while ensuring alignment with venue policies.
• Coordinate with the production and operations teams to adapt venue layouts and technical setups for non‑concert events.
• Oversee execution of private events from load‑in to load‑out, ensuring a premium experience for clients and guests.
• Prepare post‑event reports, including client feedback and revenue performance, to inform future rentals.
• Work with the marketing and booking teams to promote rental…