Measure Tech; Part -Time - Roanoke, VA

Overview

The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The role provides quality professional customer service that meets or exceeds company standards and customer expectations. The technician performs in-home measure appointments, maintains customer relationships, and supports sales, product inquiry, taking in-home measurements, and coordinating installations within the Measurement Services center Field Services Organization.

The position focuses on accurate measurements, calculations, quote review and presentation, and achieving service goals such as customer service, measure accuracy and timeliness, and sales productivity. The Measure Technician reports directly to the Assistant Market Manager. All actions are completed with company issued devices.

• 60% Appointment Measures – Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible.
• 4% Collaboration – Cooperate with associates, supervisors, and managers to complete other work activities as assigned.
• 1% Compliance – Follow all policies, procedures, and adhere to the work schedule.
• 35% Customer Service – Ask customers open-ended questions, describe features and benefits, share steps for completing projects, demonstrate product knowledge, and identify opportunities to engage customers in other services programs.

• This position typically reports to the Assistant Market Manager.
• This position has up to 0 direct reports.

• Travel between locations is required.

• Must continuously stand or walk, or regularly lift/handle/carry material or equipment of moderate weight (8-20 pounds).

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Reliable Transportation.

• None.

• Minimum Education:
  
  The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
• Preferred Education:
  
  The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• Minimum Years Of
  
  Work Experience:
  
  1+ years of previous related work experience.
• Preferred Years Of
  
  Work Experience:
  
  1+ years of previous related work experience.

• Minimum Leadership
  
  Experience:
  
  No previous leadership experience.
• Preferred Leadership
  
  Experience:
  
  No previous leadership experience.

• None.

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus