Student Services Advisor

Requisition

Requisition Number: R158096 Student Services Advisor (Open)

Full time

Day (United States of America)

1 Riverside Cir - Roanoke

The Student Services Advisor manages shared and designated student groups, schools, programs and daily operations of student opportunities across the organization. The role supports both clinical and non‑clinical learners from domestic and international institutions, overseeing vetting, scheduling, onboarding, orientation, and ongoing support. Acts as the primary liaison between students, affiliated schools and programs, and organizational leadership, ensuring efficient student access, issue resolution, and compliance with regulatory requirements.

• Manage student access and overall experience at Carilion Clinic, handling day-to-day administration of student opportunities, issue resolution, communication, and resource utilization.
• Develop, implement, and administer policies and procedures related to student services; provide guidance to faculty, staff, students, schools, and programs regarding learning opportunity policies and expectations.
• Ensure regulatory and legal compliance for student opportunities and affiliations; work with Carilion Corporate Counsel to maintain institutional agreements, conduct periodic audits, and stay updated on LCME and other regulatory requirements affecting medical students.
• Manage complex scheduling and placement activities for clinical and non‑clinical student experiences; develop and maintain schedules supporting clinical rotations, internships, and observational experiences.
• Plan and deliver student orientation opportunities in accordance with organizational and regulatory requirements.
• Represent the student services team to internal teams, educational institutions, and community partners; prepare written materials, presentations, and provide input to leadership on program improvements.
• Manage the student application process, including application review, collaboration with internal teams on placement decisions, onboarding requirements, and provision of housing resources; maintain knowledge of VISA requirements and ensure compliance for international students.
• Advise and support students, schools, and programs in problem‑solving and address professionalism or behavioral concerns in accordance with Carilion policies and procedures.
• Prepare, analyze, and distribute financial, enrollment, and institutional data as requested.
• Participate in strategic planning at the department level; lead operational budget planning, including supply and equipment needs, billing, and payments related to student rotations; monitor financial performance and provide reports.
• Perform under limited supervision, exercising independent judgment within established policies and procedures; engage regularly with leadership, academic partners, program directors, and external agencies to support a high‑volume volume of student opportunities.

• Bachelor’s degree in business, communication, or a related field required (or equivalent combination of education and experience of eight years).
• At least 3 years of experience in business, academia, or a related field.
• Knowledge of medical terminology, proficient computer software skills, strong organizational, presentation, and problem‑solving abilities; demonstrated experience in project management, communication, and managing multiple priorities in a high‑volume environment.
• Ability to work independently and manage responsibilities with minimal supervision.

• Comprehensive Medical, Dental, & Vision Benefits
• Employer‑funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to Carilion Wellness centers
• Access to the Virgin Pulse health and wellness app
• Discounts on childcare
• Continued education and training

TAMIKA RICKMAN

Email: tdrickman

For more information, contact the HR Service Center at 1‑800‑599‑2537.

Carilion Clinic is an Equal Opportunity

Employer:

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug‑Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800‑599‑2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E‑Verify: https://(Use the "Apply for this Job" box below).-policies