Hospitality Specialist - PT; receptionist​/admin assistant

Schedule hours

Saturdays 10:30am - 7:00pm / Sundays 12:00pm - 5:00pm / Mondays 11:30am - 8:00pm

The Hospitality Specialist is customer-focused and plays a key role in shaping a positive experience for all who visit Melrose Plaza. This position supports the mission of Melrose Plaza by delivering exceptional service, creating a welcoming environment, and serving as a knowledgeable and professional point of contact for guests and community members.

The Hospitality Specialist is results-driven and responsible for providing outstanding customer service and guest relations at Melrose Plaza. This role greets and assists visitors, offers accurate information and directions, supports the coordination of event spaces, and ensures a professional and seamless experience for all guests. The Hospitality Specialist represents Melrose Plaza with warmth, professionalism, and attention to detail.

• Strong verbal and interpersonal communication skills, with a friendly and professional demeanor.
• Demonstrated customer service experience with the ability to prioritize and respond to guest needs effectively.
• Proficient in Microsoft Office applications and basic office technology.
• Familiarity with Melrose Plaza's layout, programs, and services, or ability to quickly acquire knowledge.
• Capable of working independently and collaboratively in a team-oriented environment.
• Reliable and punctual with a strong sense of responsibility.
• Flexible availability, including the ability to work some evenings and weekends as required.
• Maintains a professional appearance and represents Melrose Plaza with a high standard of hospitality.

• High school diploma or equivalent required
• Must be able to successfully complete any assigned Goodwill training within the required period of time upon employment.

• Reliable transportation is required to commute to and from the Melrose Plaza for scheduled shifts.
• Personal vehicle usage is required for this position, including a reliable vehicle, a valid driver's license, and the ability to provide proof of insurance for driving on company business.
• An acceptable motor vehicle record, based on Goodwill guidelines, is required for driving a personal or company vehicle.
• Must provide a cell phone for specified work responsibilities, including the use of a phone-based application for authentication.
• Must successfully complete a state background investigation and drug screen.

The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch, or crawl; talk or hear.
• Able to lift, push, pull, carry, or otherwise move up to forty (40) pounds regularly without support. For weight over forty (40) pounds, request additional team member assistance as needed.

• Office and public-facing environment.
• While performing the duties of this job, the employee may be exposed to heat, cold, and adverse…