Manager of Quality Client Transitions

Job Title:

Manager of Client Transitions

Senior Director, Quality Experience

Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK.

We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.

The Manager of Client Transitions owns the successful launch of all new permanent clients and expansions at Protos Security. This role serves as the cross‑functional project manager responsible for guiding each opportunity from Contract in Process through operational stabilization on Day 60. This position does not have direct reports but holds accountability for coordinating Sales, Service, Vendor Relations, Accounting, and Field Operations to ensure every client launch is executed accurately, on time, and in compliance with company standards.

This is a high‑visibility role focused on execution discipline, revenue protection, and client experience. The role is based in our Roanoke Service Center and reports to the Senior Director of Quality Experience.

• Oversee end‑to‑end client transition process from Contract in Process through Day 60 stabilization
• Ensure Client Set Up, documentation, and system configuration are completed prior to operational launch
• Lead cross‑functional transition planning and required internal/client meetings
• Monitor transition milestones (first 72 hours, Day 30, Day 60)
• Validate billing setup, rate alignment, and operational readiness
• Escalate missed deadlines or risks that may impact launch, revenue, or overall experience
• Supports Sales, Service, Vendor and Operations management through collaboration and coordination to meet all commitments on time and within resource limitations.
• Value add input for all RFP’s, utilizing quality operational business intelligence between sales and operations.
• Drive process consistency and continuous improvement within Salesforce and operational systems
• Additional duties as directed by management.
• All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures.

• 5+ years of experience in operations, project management, or client onboarding
• Strong experience working in Salesforce or similar CRM systems
• Proven ability to manage cross‑functional initiatives without direct authority
• Strong organizational, communication, and facilitation skills
• Detail‑oriented with a high level of accountability
• Experience in service‑based or multi‑location operations preferred

At Protos Security, We Are a Community Of Driven Professionals Working Together To Make The World Safer Through Technology And Service. Here Is What You Can Expect

• Purpose Driven Work – Every role contributes to building smarter, more secure environments
• Growth Opportunities – Mentorship, cross functional projects, and career development
• Collaborative Culture – Open communication, respect, and team first thinking
• People First Values – Inclusive culture and generous employee support

• Competitive compensation
• Health, Vision, Dental, and Life Insurance
• Employee Assistance Program
• FSA / HSA
• 401(k) with employer contribution
• Collaborative work environment (and great coffee!)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.