Data Entry Clerk

The City of Roanoke is seeking qualified applicants to serve as a Data Entry Clerk withing the Civil Process Unit of the Roanoke City Sheriff’s Office. Candidates must demonstrate superior customer service skills, attentiveness to detail, and strong word processing skills.

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.

• Input and manage information related to the service of legal documents/civil process into a database
• Ensure accurate and timely tracking of civil process service
• Support judicial processes and provide verifiable records of service
• Use software to input all relevant/mandatory information for each civil process
• Maintain accurate, organized records and files
• Reviewing, correcting, and re-entering data to ensure accuracy and maintain data entry standards
• Maintain confidentiality by keeping sensitive information confidential
• Performs other administrative tasks such as filing, processing mail, and assisting with office-tasks as needed
• Handling public inquiries over the phone or in person
• Monitor radio traffic of civil process servers
• Log status and location of civil process servers in the field
• Possess strong typing skills
• Possess good oral and written communication skills
• Possess the capacity to handle a busy workload and work well under pressure
• Performs other duties as assigned by the Sheriff

This job has no supervisory responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED) supplemented by business school or other courses in administration; one to three years related experience and/or training in preparing and processing payroll records, and word processing; or equivalent combination of education and experience.

Ability to read, analyze, and interpret journals, reports, and legal documents. Ability to respond to inquiries or complaints from citizens, regulatory agencies, or members of the business community orally and in writing. Ability to effectively present information to management, public groups, and/or boards of directors. Ability to resolve conflicts.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions and deal with several abstract and concrete variables when working collaboratively toward a common issue or resolution.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to loud. Work environment is an administrative office area within a law enforcement agency.

This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.