Payroll Client Success Representative HCM

Job Description

• Under direct supervision, delivers services to clients and agencies
• Input data into software within required deadlines accurately
• Record necessary changes/updates as appropriate
• Ensure all internal controls and procedures are followed for accuracy
• Assist team with customer service needs according to commitments and standards set forth by the department
• Work to understand new department processes, procedures and/or programs
• Effectively operate all department equipment
• Assist internal and external clients with requests and problems in a timely manner
• Additional responsibilities as assigned

• Under direct supervision, delivers services to clients and agencies
• Input data into software within required deadlines accurately
• Manage email correspondence
• Record necessary changes/updates as appropriate
• Ensure all internal controls and procedures are followed for accuracy
• Assist team with customer service needs according to commitments and standards set forth by the department
• Work to understand new department processes, procedures and/or programs
• Effectively operate all department equipment
  
  Assist internal and external clients with requests and problems in a timely manner
• Additional responsibilities as assigned

• Bachelor's degree

• High School Diploma or GED
• Acute detail and accuracy skills
• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
• Excellent customer relation skills
• Proficient use of applicable technology
• Ability to work in a team environment as well as independently
• Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks

CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.